Company Description Kalash Services Pvt. Ltd., based in Lalitpur, Nepal, is a cutting-edge call center delivering superior inbound and outbound. The company specializes in offering customized Business Process Outsourcing (BPO) solutions and prides itself on adaptability to meet dynamic customer requirements.

With a keen focus on customer satisfaction, Kalash combines advanced technology, well-trained support staff, and world-class infrastructure to provide exceptional service. Dedicated to staying at the forefront of industry trends, the company continually updates its processes and systems to uphold high-quality standards in customer care.

Role Description This is a Full time (Morning, Day, Evening & Night Shift), in office L2 Support role located in Matatirtha, Kathmandu, Nepal. You'll be working in the Data Center and Network Operations Center, monitoring servers and networks, fixing technical issues that the first-level support team cannot resolve, maintaining virtual machines and operating systems, and occasionally visiting customer sites or other data centers for support. Since the infrastructure operates around the clock, the role involves working in rotational shifts Qualifications And Requirements Bachelor’s degree running or completed

Foundational Networking: Solid understanding of OSI model, TCP/IP, subnets, routing, and switching.

Core OS Administration:



Intermediate skills in Linux distribution Redhat and Debian platform and Microsoft Windows Server administration.

Basic Virtualization: Experience managing VMs in VMware vSphere or Microsoft Hyper-V.

L1/L2 Troubleshooting: Proven ability to analyze logs, isolate issues, and handle escalated tickets.

Customer Service: Effectively manage escalated customer issues and collaborate with L1 support teams.

Work Place: Based at Matatirtha Data Center/NOC with customer site visit based on service type and requirements.

Operational Hours: Available for continuous 24/7 rotational shift coverage, with on-site overnight presence at the Data Center as scheduled.

External Locations: Ready to execute scheduled site visits to regional edge data centers based on business requirements.

Compliance: Strictly committed to following company policies, regulations, and operational guidelines with high discipline.

Driving: Candidate must have two-wheeler driving license and reliable two-wheeler.

Experience: 2+ years of working experience.

Soft Skills

Preferred Logical and analytical skills for troubleshooting

Polite & Effective communication skills

Ability to work on pressure during critical incidents

Sound Team work with proper coordination and collaboration

Proper documentation and reporting skills Skills: customer experience,technical skillset,communication,basic computer skill,problem solving,customer satisfaction,customer service

📌 Support (Call Center) (Uttar Pradesh)
🏢 Kalash Services - Jobs
📍 Uttar Pradesh