Support (End user Services) (Gurugram)

Support (End user Services) (Gurugram)

06 Aug
|
Integrated Wireless Solutions
|
Gurugram

06 Aug

Integrated Wireless Solutions

Gurugram

Exp: 3+ Years

Requirement:

- Bachelor's degree in Information Technology, Computer Science, or a related field

- Proven experience in L1/L2 technical support or a similar role

- Familiarity with incident management processes and SLA adherence

- Proficiency in using the ServiceNow ticketing tool or similar ITSM platform

- Basic understanding of SAP/ERP systems and their navigation

- Strong communication skills, both written and verbal

- Excellent problem-solving and troubleshooting abilities

- Customer-centric mindset with a strong commitment to delivering high-quality support

- Ability to work in a fast-paced setting and manage multiple priorities

- Relevant certifications in ITIL, ServiceNow, or SAP/ERP support are advantageous

.

📌 Support (End user Services) (Gurugram)
🏢 Integrated Wireless Solutions
📍 Gurugram

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