Role Overview The L1 Shift Engineer is responsible for providing first-level monitoring, troubleshooting, and support for network, LI system, and security infrastructure. This role ensures smooth operations of critical services in a 24x7 environment and escalates issues to higher-level teams when required.

Key Responsibilities

- Monitoring & Operations

- Monitor network devices, servers, applications, and systems

- Ensure uptime of critical LI infrastructure as per SLAs.

- Incident Management

- Log, track, and resolve L1 incidents and service requests within defined timelines.

- Perform initial diagnosis, apply standard fixes, and escalate to L2/L3 teams when required.

- Shift Operations

- Execute daily health checks, backups, and routine maintenance tasks.

- Maintain shift handover logs with complete incident details and actions taken.

- Compliance & Documentation

- Adhere to SOPs, LI policies, and regulatory guidelines.





- Update knowledge base and maintain accurate incident documentation.

- Collaboration

- Coordinate with cross-functional teams (network, security, systems, applications) for issue resolution.

- Provide timely updates to stakeholders on incident status.

Required Skills & Qualifications

- Diploma / Bachelors degree in IT, Electronics, Telecommunications, or related field.

- Basic knowledge of networking (TCP/IP, DNS, DHCP, routing & switching).

- Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Zabbix, or similar).

- Understanding of Windows/Linux OS basics.

- Good troubleshooting and problem-solving skills.

- Willingness to work in 24x7 rotational shifts.

- Robust communication and documentation skills.

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