Responsibilities

- Lead technical delivery for ServiceNow SAM and HAM, focusing on the Content Library, Normalization engines, and Reconciliation processes.
- Partner with business stakeholders to analyze asset management business processes and implement automated workflows that drive license reclamation and cost-avoidance strategies.
- Oversee and troubleshoot complex integrations with core systems, including Coupa, Okta, JAMF, and Intune, ensuring data flow is consistent and accurate.
- Build, configure, and maintain integrations with SaaS connectors (e.g., Salesforce, Workday, Adobe) and develop custom integrations for unique software vendors using IntegrationHub.
- Build and maintain automated workflows for the hardware lifecycle, following Common Service Data Model (CSDM) best practices to keep the Asset and CI tables in sync.
- Implement HAM Pro features like Hardware Model Normalization, Mobile Asset Tracking, and Asset Inventory Audit workflows.
- Manage Cloud Cost Management (CCM) workflows to provide visibility and optimization for AWS and GCP spend.
- Manage Software Spend Detection by integrating financial data from Workday and NetSuite to identify tail spend and shadow IT.
- Design advanced dashboards and Performance Analytics widgets to report on compliance, cloud savings,



and hardware refresh cycles for executive leadership.

Requirements

- 3-5 years of experience as a ServiceNow Developer, with at least 2 years of deep focus on SAM and HAM.
- ServiceNow Certified System Administrator (CSA) is required; CISSAM or CISHAM is highly preferred.
- Solid understanding of ITAM business processes (e.g., procurement, deployment, harvesting, and disposal) and how they translate into platform configuration.
- Expertise in the ServiceNow SAM data model and its relationship with the CMDB and CSDM, maintaining architectural integrity across Software Models, Entitlements, and Discovery Models
- Proven experience with Cloud Cost Management/Optimization for AWS and GCP.
- Hands-on experience building both Out-of-the-Box SaaS connectors and custom integrations using REST/JSON and IntegrationHub.
- Technical proficiency in ServiceNow scripting, including JavaScript, GlideRecord, Flow Designer, and Scheduled Jobs.
- Familiarity with discovery tools like ServiceNow Discovery, JAMF, and Intune, and their role in the normalization process.
- Ability to troubleshoot complex normalization and reconciliation issues by analyzing raw discovery data vs. library content.

📌 ServiceNow IT Asset Management Developer (Bengaluru)
🏢 Okta
📍 Bengaluru