- Manage major incidents from detection to resolution, ensuring timely restoration of services and minimal impact on customers.
- Collaborate with cross-functional teams to identify root causes, implement corrective actions, and prevent recurrence.
- Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams to ensure effective communication during incident management processes.
📌 Cloud Digital Leader (Chennai)
🏢 Tata Consultancy Services
📍 Chennai
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