Role Overview

Join our team as a Technical Resolution Specialist, where you will play a pivotal role in maintaining and optimizing Kyndryl s complex, high-traffic internet site communications and network-based product systems. This isnt just a job - it s a chance to immerse yourself in cutting-edge technology and be at the forefront of innovation.

As a Technical Resolution Specialist, youll be the engineer of scalable local and wide-area network solutions, bridging multiple platforms and protocols, including IP and VOIP. Your mission is to ensure seamless system performance, troubleshoot network issues, and orchestrate the installation of vital components such as routers and switches in collaboration with our trusted vendors. But thats not all - youll also be at the forefront of innovation, developing tools to automate network system deployment, administration, and monitoring, while actively participating in project planning and implementation.

This role isnt just about technical expertise; its about collaboration and growth. Youll provide training and lend your expertise to proposal writing, enhancing our collective knowledge. Youll collaborate closely with development teams to fine-tune system operability, conduct rigorous tests to ensure network redundancy and resilience, and even step up to provide on-call service coverage when needed.

At the heart of your work is a commitment to technical excellence and customer satisfaction. Youll offer expert advice on best practices, support actions, and architectural definitions, all while supporting your colleagues - be it Architects, Site Reliability Engineers (SREs),



or other specialists - in delivering customer solutions.

In this role, youll thrive in a vibrant atmosphere of teamwork and collaboration, where every day brings current challenges and opportunities to apply your knowledge and expertise. Your contributions will make a significant impact on our technical team, as you focus on supporting and maintaining customer systems, resolving incidents, implementing changes, and investigating critical issues. Additionally, youll conduct system reviews, provide recommendations based on technology best practices, and serve as a trusted advisor to our valued customers.

If youre ready to take your technical skills to the next level and thrive in a role that values innovation, collaboration, and expertise - then this opportunity is tailor-made for you. Join us at Kyndryl, in shaping the future of technology and unlocking its limitless potential.

Responsibilities

- Maintain and optimize Kyndryl's complex, high-traffic internet site communications and network-based product systems.
- Engineer scalable local and wide-area network solutions, bridging multiple platforms and protocols, including IP and VOIP.




- Ensure seamless system performance; troubleshoot network issues; orchestrate the installation of routers and switches in collaboration with vendors.
- Develop tools to automate network system deployment, administration, and monitoring.
- Actively participate in project planning and implementation.
- Provide training and lend expertise to proposal writing.
- Collaborate closely with development teams to fine-tune system operability; conduct rigorous tests to ensure network redundancy and resilience; step up to provide on-call service coverage when needed.
- Offer expert advice on best practices, support actions, and architectural definitions; support Architects, Site Reliability Engineers (SREs), or other specialists in delivering customer solutions.
- Conduct system reviews and provide recommendations based on technology best practices; serve as a trusted advisor to customers.

Requirements

- 7 years of experience in a Technical Support/Resolution role or similar function
- Proven experience planning and implementing scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP)
- Expertise in operating internet site communications and/or network-based (Cloud) product systems

Qualifications

- Systematic and troubleshooting skills
- Certifications in cybersecurity, cloud computing, or project management
- Exceptional communication (verbal and written) skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Service Deliver Manager (Mumbai)
🏢 Kyndryl
📍 Mumbai