Job Summary

Reporting to the Associate Manager, the primary function of this role is to become a SME for the ACM process and support any onboarding processes and requirements.

The incumbent is also expected to:

- Manage the production tasks and play a role in various projects and BAU changes being implemented in the ACE team.
- This role will face into International Static data team in relation to any interactions/guidance to be provided on various service requests received and support BAU.

Banking is changing and we are changing with it, giving our people great opportunities to try current things, learn and grow. Whatever your role at ANZ, you're building your future, while helping to build ours.

Role Type: Permanent

Role Location: Bangalore

Work Hours: Early Morning shifts

What will your day look like

- Staff should be able to support multiple regions like AU, SG, SG, HK, IN, Laos, PH, PNG and VN and coordinate across team members and stakeholders to meet the business deliverables End to End on day to day basis.
- Ability to perform four-eye checks and ensure to deliver 100%.
- Capability to manage escalations and production effectively.
- Ability to utilize resources effectively.
- SME knowledge of client onboarding, offboarding and maintenance of institutional customers on core systems and channel platforms, etc.
- Deliver process improvements across the team that result in incident reduction and improved customer satisfaction.




- Ensure that a review process exists that satisfies all internal and external control obligations.
- Ensures all incidents/escalations impacting customer experience and team performances are reported and NFRs are raised proactively.
- Maintain open communication with stakeholders to ensure business requirements are met on ongoing basis.

What will you bring

To grow and be successful in this role, you will ideally bring the following:

- Overall 6 - 8 years of experience in Banking sector and 5 years of experience in client Onboarding and Account Maintenance
- Detailed knowledge and experience of operational functions in account and channel setup & maintenance
- Working knowledge of Cache, Cobra, Fincale, Beamnet, MIDANZ, SIG, IVS, GCP, GPP, Fileactive, LMS, cashactive, transactive, Bpay, PIC etc.
- Strong influencing and negotiation skills with stakeholders and the broader Operations team
- Demonstrated problem solving skills

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Ops Senior Specialist - Onboarding, GCC (Bengaluru)
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📍 Bengaluru