Responsibilities

- Own and manage a portfolio of high-value client accounts end-to-end.

- Build and maintain strategic, long-term relationships with senior stakeholders at key client organisations.

- Develop a deep understanding of each client's business goals and proactively align our product offerings to their needs.

- Act as the voice of the client; internally coordinate with product, ops, and compliance teams to resolve issues swiftly.

- Ensure all client queries are acknowledged and responded to within 24 hours.

- Track account health and implement proactive measures to ensure high levels of client satisfaction and retention.

- Prepare and present regular account reviews, performance reports, and strategic recommendations to key stakeholders.

Requirements





- 3-5 years of experience in key account management, client success, or strategic relationship management.

- Robust executive communication and senior stakeholder management skills.

- Ability to understand financial products and articulate value at a strategic level.

- Proficient in CRM tools (Salesforce, HubSpot, or similar).

- Analytical mindset comfortable with data, reporting, and deriving insights.

- Proven ability to manage high-value client expectations and meet response SLAs consistently.

This job was posted by Laveena Soni from Skeps.

📌 Key Account Manager (Gurugram)
🏢 Skeps
📍 Gurugram