Company Description Paytm is a leading digital payments and financial services platform that enables users to earn Gold Points on every payment, which can be redeemed as Digital Gold for simple, secure savings. Designed to support Atmanirbhar Bharat, Paytm drives financial inclusion by making digital transactions easy and accessible across diverse communities. Users can quickly link their bank accounts in the Paytm app and create a UPI ID to make fast, seamless payments.

The company focuses on offering innovative payment solutions, customer-centric experiences, and secure digital products that help individuals and businesses manage money more efficiently.

Role Description – Key Account Manager (KAM) Experience - 1–4 Years Location : Mangalore city Role Overview We are looking for an energetic and customer-focused Key Account Manager to manage and grow relationships with key merchants. The ideal candidate will be responsible for driving merchant engagement, increasing payment acceptance, growing GMV, and identifying opportunities to cross-sell payment solutions.

Key Responsibilities Manage a portfolio of key merchant accounts and build long-term relationships.

Drive merchant activation, engagement, and business growth.

Increase GMV and payment volumes across UPI, QR, Soundbox, and EDC.

Identify opportunities to cross-sell products such as Soundbox, EDC, Merchant Loans, Insurance, and other value-added services.





Conduct regular business reviews with merchants and recommend growth opportunities.

Coordinate with internal teams to resolve merchant issues quickly.

Monitor merchant performance and work to improve retention and reduce churn.

Track competition and market trends to identify new business opportunities.

Achieve monthly sales, revenue, and activation targets. Eligibility Graduate in any discipline (MBA is an added advantage).

1–4 years of experience in Key Account Management, B2B Sales, FinTech, Banking, Payments, Telecom, or FMCG.

Solid communication, negotiation, and relationship management skills.

Ability to analyze merchant performance and identify growth opportunities.

Comfortable working in a target-driven environment.

Proficient in MS Excel and CRM tools.

Preferred Skills Experience in merchant acquiring or digital payments.

Understanding of UPI, QR, POS/EDC, and Soundbox solutions.

Excellent problem-solving and stakeholder management skills.

Key Performance

Indicators (KPIs) GMV Growth

Merchant Activation

Active Merchant Rate

Cross-sell Revenue

Merchant Retention

Customer Satisfaction

Target Achievement Why Join Us?

Work with one of India’s leading digital payments ecosystems.

Fast-paced learning environment with strong career growth opportunities.

Performance-driven culture with attractive incentives

📌 Key Account Manager (Mangalore)
🏢 Paytm
📍 Mangalore