JOB PURPOSE The role supports the FMS Team Lead in implementing and managing facility maintenance programs, ensuring both interior and exterior upkeep through regular inspections and SOP-driven operations. It involves collaboration with internal departments to address facility needs, supervision of service areas like reception and helpdesk, and ensuring high service quality. The role includes managing vendor contracts, monitoring performance, and resolving issues efficiently.

Additionally, it requires preparing reports and MIS on operational performance, conducting data-driven analysis, and contributing to process improvements and standardization of FMS practices.

ORGANISATION CHART

Team Lead - FMS --> Junior Executive - FMS --> Reportees --> Reporting to --> Position TitleKEY ACCOUNTABILITIES

ResponsibilitiesKey Performance Indicators (KPIs)Facility Operations &

• MaintenanceSupport the FMS Team Lead in implementing and managing maintenance programs for the interior and exterior upkeep of facilities.Conduct regular inspections to assess facility conditions and identify areas for improvement.Develop and implement policies, SOPs, and procedures for effective facility management and soft services.TimelinessCostQualityEmployee's feedbackStakeholder Collaboration &

• Service DeliveryCollaborate with other departments to address facility-related needs and ensure smooth day-to-day operations.Supervise the reception area and FMS help desk to ensure a skilled,



responsive environment for employees and visitors.TimelinessQualityAdherence to TATVendor &

• Contract ManagementManage vendor relationships and service contracts to ensure quality, compliance, and cost-effectiveness.Monitor vendor performance and ensure timely resolution of service issues.CostQualityReporting, Analysis &

• Process ImprovementPrepare MIS, reports, and presentations on KPIs, expenditures, and operational highlights.Conduct data analysis to identify trends, inefficiencies, and propose actionable improvements.Support the standardization of FMS functions in line with best industry practices, including revisions to the FMS Manual.No. of ReportsNo. of Kaizens BLIPs/CIPsTimelinesNumber of processes standardizedKEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS Service providersSuppliers / Vendors Statutory Authorities

INTERNAL INTERACTIONS Intra and Inter Department EmployeesOther group employees

FINANCIAL DIMENSIONS Opex- 04 Cr. OTHER DIMENSIONS NA

EDUCATION QUALIFICATIONS Graduation / Diploma

RELEVANT EXPERIENCE 2-3 years of experience in large set-ups.

COMPETENCIES

FMS Standards Acquaintance (Practitioner)

Event Management (Practitioner)

Vendor and Contract Management (Practitioner)

Asset and Inventory Management (Practitioner)

Execution & Results

Teamwork & Interpersonal influence

Problem Solving & Analytical Thinking

Planning & Decision Making

Personal Effectiveness

Stakeholder Focus

Networking

Capability Building

Strategic Orientation

Social Awareness

Entrepreneurship

📌 Junior Officer - FMS (Delhi)
🏢 GMR Group
📍 Delhi