Key Responsibilities

- Monitor, troubleshoot and resolve issues across Java-based applications, SQL databases, and Unix/Linux environments.

- Perform root cause analysis and implement permanent fixes to prevent recurring issues.

- Collaborate with internal stakeholders, including development and business teams, to ensure smooth operations.

- Manage incident response, escalation, and communication during outages or critical events.

- Drive automation and process improvements using AI-driven tools and best practices.

- Support and maintain infrastructure hosted on AWS cloud services.

- Document operational procedures and maintain knowledge base for effective issue resolution.

- Ensure compliance with SLAs and operational standards.

Technical Expertise

- Strong experience in Java, SQL, and Unix/Linux environments.

- Hands-on experience with AWS services (EC2, S3, RDS,



etc.).

Operational Skills

- Proven experience in production support and incident management.

- Ability to work in an operations-heavy environment with high availability systems.

Soft Skills

- Excellent communication skills and ability to manage internal stakeholders effectively.

- Proactive approach to problem-solving and continuous improvement.

Additional

- Familiarity with AI tools for monitoring and automation is a plus.

Preferred Qualifications

- Experience with ITIL processes and ticketing systems.

- Knowledge of DevOps practices and CI/CD pipelines.

- Exposure to monitoring tools (e.g., Splunk, Prometheus, Grafana).

📌 Java Support Engineer- (Bengaluru)
🏢 Apexon
📍 Bengaluru