:

- The System Administrator will be responsible for managing and maintaining our basic IT Infrastructure, ensuring seamless onboarding and offboarding processes, and providing support for both Windows and Mac systems.
- Proficiency in Microsoft Intune, JAMF, and Entra is essential for this role, as is the ability to troubleshoot and resolve issues related to various applications and Microsoft 365 services.
- This role would be part of 18*5 Global support team.

Key Responsibilities:

- Onboarding and Offboarding:
- Manage user accounts, permissions, and access rights.
- Provision and configure software for Mac and Windows systems for new employees
- Ensure secure and efficient onboarding / offboarding processes.
- Utilize defined checklists to ensure accurate completion of tasks and address IT support requests

- Device Management:
- Drive efficient laptop management using JAMF and Intune, from initial configuration to ongoing maintenance.
- Develop and implement comprehensive security protocols for device enrollment and software updates.
- Proactively manage endpoint security threats through Crowd Strikes detection and response capabilities.

- Intune and JAMF Administration:
- Manage Windows devices using the full spectrum of Microsoft Intune,



encompassing policy implementation and development.
- Proactively manage macOS devices with JAMF leveraging advanced policy and automation techniques.
- Develop and implement policies, profiles, and compliance settings using Jamf, Intune, Entra, and CrowdStrike to meet organizational needs.

- Application Support:
- Resolve complex application issues through advanced troubleshooting, ensuring minimal disruption to business operations and to end user.
- Manage user access and permissions across applications, ensuring security and compliance while efficiently addressing IT support tickets.
- Provide expert remote support to users across the US and globally, ensuring consistent and timely resolution of technical issues.
- Maintain and troubleshoot small office networks, including internet connectivity and access control, ensuring seamless infrastructure operation.
- Maintain accurate IT asset inventory, comprehensive documentation, and standardized procedures, ensuring efficient troubleshooting and knowledge transfer.

- IT Project:
- Supporting ongoing IT Project and learning current technologies.

📌 IT Support Specialist - 18*5 (Pune)
🏢 Onit
📍 Pune