Location: Onsite / Office Attendance Required

Experience: 5–7 Years

Job Summary

Navsan India Pvt. Ltd. is looking for a Hybrid IT Support Engineer who will function across both Desktop Support and Service Desk operations. The ideal candidate should have strong hands-on experience in end-user support, Microsoft ecosystem administration, device provisioning, and incident management. This role requires regular office attendance and close coordination with global teams and business users.

Key Responsibilities

- Provide L2 technical support for end users across desktop, laptop, mobile, and peripheral devices
- Handle incidents, service requests, and troubleshooting through the service desk platform
- Manage Microsoft 365 administration including user provisioning, licensing, mailbox support, and troubleshooting
- Perform Windows device provisioning using Microsoft Autopilot and Intune
- Support Azure AD / Entra ID user and device management activities
- Troubleshoot hardware, software, VPN, printer, and connectivity issues
- Coordinate onboarding and offboarding activities for employees




- Maintain IT asset inventory and documentation
- Support meeting room and collaboration technologies when required
- Ensure adherence to IT security and compliance standards
- Work closely with infrastructure and security teams for escalations and issue resolution

Required Skills & Experience:
- 5–7 years of experience in Desktop Support and Service Desk operations
- Strong hands-on experience with Microsoft 365 administration and licensing
- Experience with Microsoft Autopilot provisioning and Intune device management
- Good understanding of Azure AD / Microsoft Entra ID
- Experience supporting Windows 10/11 environments
- Knowledge of ticketing systems and ITSM processes
- Robust troubleshooting and communication skills
- Ability to work in a fast-paced enterprise support environment

Preferred Skills:
- Exposure to basic networking and endpoint security tools
- ITIL certification is an advantage
- Experience supporting global users is preferred

📌 IT Support Engineertechnical support) (Pune)
🏢 Navsan
📍 Pune