Job Summary The IT Service Desk Analyst is responsible for providing exceptional technical support and assistance to end-users. This role involves troubleshooting issues related to Google Workspace and ensuring a seamless user experience. The ideal candidate will possess strong communication skills and a solid understanding of Google Workspace administration.

Duties and Responsibilities

- Provide first-level support for IT-related issues via phone, email, and chat.

- Troubleshoot and resolve issues related to Google Workspace applications.

- Document and track support requests in the ticketing system.

- Assist in the onboarding and offboarding of users within Google Workspace.

- Collaborate with other IT teams to escalate and resolve complex issues.

- Conduct training sessions for end-users on Google Workspace tools and best practices.

Qualifications And Requirements

- 2-8 years of experience in IT support or a related field.





- Proficiency in Google Workspace administration and troubleshooting.

- Robust communication skills, both verbal and written.

- Ability to work independently and as part of a team.

- Relevant certifications in IT support or Google Workspace are a plus.

Key Competencies

- Excellent problem-solving skills.

- Strong attention to detail.

- Ability to manage multiple tasks and prioritize effectively.

- Customer-focused mindset with a commitment to service excellence.

Performance Expectations

- Meet or exceed service level agreements (SLAs) for response and resolution times.

- Maintain high levels of customer satisfaction through effective communication and support.

- Continuously improve knowledge of Google Workspace and IT support best practices.

📌 IT Service Desk Analyst (Mumbai)
🏢 Network Techlab India
📍 Mumbai