How you'll make an impact

Principal Duties / Responsibilities:

- Key representative for operational forums/projects
- Lead for key process improvement initiatives and identifying process wastes
- Analyse team performance, identify trends and make recommendations to improve overall operational performance
- Conduct onboarding interviews
- Responsible for managing available resources effectively to ensure operational efficiency
- Drive team performance
- Manager SLAs on Accuracy, TAT, productivity
- Maintain day-to-day stakeholder interaction and develop relationship
- Create development plan for the team
- Goal setting for the team
- Drive a culture of adherence to company standards and SOPs
- Conduct performance management
- Highlight exceptions

About you

Eligibility Criteria

Graduate in any discipline.

- Overall experience of 15+ years,



with a minimum of 2-4 years of Team Leader /Assistant Manager (AM) experience reflected on official employment records.
- Proven experience in managing a team of at least 8-13 FTEs.
- Strong experience in the Insurance/Reinsurance domain, specifically in Accounting and Settlements will be added advantage.

Behavioral Competencies

- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities with the capability to quickly identify and address critical issues.
- Proven stakeholder management and people leadership skills.
- Ability to work effectively in a fast-paced, high-volume environment.
- Robust focus on operational excellence, team development, and service delivery.

📌 Assistant Manager (Bengaluru)
🏢 Gallagher
📍 Bengaluru