06 Aug
|
Naukri E-hire Campaign
|
Gurugram
06 Aug
Naukri E-hire Campaign
Gurugram
Roles and Responsibilities :
- Handle international calls from clients across various countries, providing exceptional customer service and resolving their queries efficiently.
- Process client requests, concerns, and issues in a timely and professional manner.
- Maintain accurate records of all interactions with clients using CRM software.
- Meet performance targets for quality metrics such as first-call resolution rate, handle time, and abandon rate.
Job Requirements :
- 2-7 years of experience in an international BPO or call center environment.
- Solid communication skills with the ability to adapt to different accents and dialects.
- Proficiency in handling international voice processes, including international calling protocols.
📌 Voice Process Executive (Gurugram)
🏢 Naukri E-hire Campaign
📍 Gurugram