Purpose of the Role:

To provide end-to-end IT support by maintaining hardware, software, network infrastructure, and ensuring seamless technology operations across the organization.

Work Location: Baroda

Key Responsibilities:

- Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.

- Provide first-level technical support for hardware, software, network, and email-related issues.

- Troubleshoot system, application, and connectivity problems and ensure timely resolution.

- Install, upgrade, and maintain operating systems, antivirus software, and business applications.

- Monitor and maintain LAN, Wi-Fi, internet connectivity, routers, switches, and network devices.

- Create and manage user accounts, email IDs, passwords, and access permissions.

- Configure and support Microsoft Office 365 and other productivity tools.

- Maintain IT asset inventory and track hardware/software licenses.

- Perform regular data backups and assist in data recovery when required.

- Coordinate with external vendors for repairs, AMC services, and procurement of IT equipment.





- Ensure compliance with IT security policies and implement basic cybersecurity measures.

- Set up IT infrastructure for recent employees, including system configuration and software installation.

- Maintain documentation of IT assets, support requests, and system configurations.

- Provide basic user training on IT systems and security best practices.

Experience:

- 13 years of experience in IT Support, Desktop Support, Helpdesk, or System Administration.

- Hands-on experience in troubleshooting Windows operating systems, desktops, laptops, printers, and networking issues.

- Basic knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN, and Wi-Fi configuration.

- Experience in Microsoft Office 365 administration and user account management.

- Familiarity with Active Directory, antivirus solutions, and remote support tools is preferred.

- Experience in maintaining IT asset inventory and coordinating with vendors is desirable.

📌 IT Executive (Vadodara)
🏢 Lighthouse Learning
📍 Vadodara