– IT Administrator (L2)

Position: IT Administrator (L2)

Location: Mohali (Work from Office)

Shift: 2:00 PM – 11:00 PM IST

Employment Type: Full-Time

Experience: 4–8 Years (L2) Joining Preference: Immediate Joiners or Early Joiners Preferred

About BuzzClan

BuzzClan is a global technology consulting company delivering AI-driven Cloud, Data, Digital Transformation, ERP, and Talent Solutions. With delivery centers across India, the United States, Canada, and Africa, we empower organizations with creative technology solutions while fostering a collaborative and growth-oriented work environment.

We are looking for a proactive and technically strong IT Administrator (L2/L3) to manage and support our IT infrastructure, ensure business continuity, strengthen cybersecurity, and provide excellent technical support across the organization.

Key Responsibilities

System Administration & Infrastructure Management

Monitor servers, systems, and IT infrastructure to ensure high availability and optimal performance.

Perform regular system maintenance, updates, security patches, and configuration management.

Manage Windows Server environments, Active Directory, DNS, DHCP, Group Policies, and system administration activities.

Configure, maintain, and monitor virtualization platforms and storage solutions.

Execute and monitor scheduled data backups and restoration activities.

Network Administration

Install, configure, and maintain LAN, WAN, Wi-Fi, VPN, routers, switches, firewalls, and network devices.

Monitor network performance and troubleshoot connectivity issues.

Ensure network security through firewall policies, access controls, VPN management, and security best practices.

Coordinate ISP connectivity and network infrastructure upgrades.

User Support & IT Service Management

Provide Level 2/Level 3 technical support for hardware, software, operating systems, Microsoft 365, and business applications.

Resolve user incidents within defined SLAs and maintain high service quality.

Manage onboarding and offboarding activities including user account creation, permissions, and device allocation.

Conduct end-user training on IT systems, cybersecurity awareness, and technology best practices.

Hardware & Software Management

Install, configure, and maintain desktops, laptops, printers,



scanners, servers, and peripheral devices.

Manage software deployments, licensing, upgrades, and renewals.

Maintain IT asset inventory and lifecycle management records.

Troubleshoot and resolve hardware and software issues efficiently.

Information Security

Implement and enforce IT security policies and organizational standards.

Manage antivirus, endpoint protection, and security monitoring tools.

Perform vulnerability assessments and coordinate remediation activities.

Respond to security incidents, investigate root causes, and implement preventive measures.

System Performance & Optimization

Monitor system health and proactively optimize infrastructure performance.

Conduct capacity planning based on business growth and utilization trends.

Plan and execute infrastructure upgrades with minimal downtime.

Recommend improvements to enhance reliability, scalability, and operational efficiency.

Documentation & Compliance

Maintain accurate documentation for system architecture, network diagrams, configurations, SOPs, and IT processes.

Generate reports related to system performance, incidents, security events, and asset utilization.

Ensure compliance with internal IT policies and applicable industry standards.

Project & Vendor Management

Participate in IT infrastructure projects including migrations, cloud initiatives, network upgrades, and software deployments.

Coordinate with vendors for procurement, warranty management, AMC support, and technical escalations.

Assist in budgeting, cost estimation, and IT procurement planning.

Disaster Recovery & Business Continuity

Develop and maintain disaster recovery and business continuity plans.

Conduct periodic backup validation and disaster recovery drills.

Ensure rapid recovery of critical systems during outages and business disruptions.

Automation & Continuous Improvement





Research emerging technologies and recommend infrastructure improvements.

Identify opportunities to automate routine IT operations using PowerShell, Bash, or other scripting tools.

Continuously improve IT processes, documentation, and operational efficiency.

Required Skills & Technical Expertise

Core Technical Skills

Windows Server Administration

Active Directory, DNS, DHCP & Group Policy

Microsoft 365 Administration

Network Administration (LAN/WAN/Wi-Fi/VPN)

Firewall Management

VMware/Hyper-V Virtualization

Backup & Disaster Recovery Solutions

Endpoint Security & Antivirus Management

Windows 10/11 Administration

Hardware Troubleshooting

IT Asset Management

System Monitoring Tools

Remote Support Tools

Preferred Skills

Azure Administration

AWS Fundamentals

Microsoft Intune

Endpoint Management (MDM)

PowerShell or Bash Scripting

ITIL Framework Knowledge

Cybersecurity Best Practices

Cloud Infrastructure Support

Qualifications

Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.

Relevant certifications such as Microsoft Certified, CCNA, MCSA, Azure Administrator, VMware, ITIL, or equivalent will be an added advantage.

Experience

L2

4–6 years of experience in IT Infrastructure and System Administration.

Strong hands-on experience with Windows servers, networking, Microsoft 365, and end-user support.

Soft Skills

Excellent troubleshooting and analytical skills.

Strong communication and stakeholder management abilities.

Ability to work independently and manage multiple priorities.

Customer-focused mindset with strong problem-solving capabilities.

High ownership, accountability, and attention to detail.

Willingness to work in the 2:00 PM – 11:00 PM IST shift.

Why Join BuzzClan?

Opportunity to work with global teams and enterprise technologies.

Exposure to cloud, AI, cybersecurity, and digital transformation initiatives.

Collaborative and innovation-driven work culture.

Learning, certification, and career growth opportunities.

Competitive compensation and performance-driven rewards.

Location: Mohali (Work from Office)

Shift: 2:00 PM – 11:00 PM IST

Notice Period: Immediate Joiners or candidates with an Early Notice Period will be given preference.

📌 IT Administrator (India)
🏢 BuzzClan
📍 India