Job Title: Invoice360 Auditor Experience: 2–5 Years Location: Vijayawada Function: Quality / Customer Success Role Summary: We are hiring an Invoice360 Auditor to ensure high-quality invoice processing operations while acting as a key liaison between customers and internal teams. The role involves investigating customer concerns, conducting quality reviews of processed invoices, identifying root causes of recurring issues, and driving corrective actions to improve service quality and customer satisfaction.

Key Responsibilities

- Act as the primary point of contact for customer concerns, service issues, and escalations.
- Interact with customers and internal stakeholders to understand issues, identify root causes, and drive permanent resolutions.
- Conduct regular quality audits of invoices processed by the operations team.
- Identify processing errors related to itemization, pricing, quantities, vendor details, and invoice accuracy.
- Provide coaching, feedback, and corrective action recommendations to specialists based on audit findings.
- Maintain audit records and track recurring quality issues and trends.
- Partner with Operations, Product, and Support teams to improve process efficiency and service quality.
- Participate in weekly quality review meetings with managers to discuss trends, recurring issues, and preventive actions.




- Monitor service quality metrics and recommend improvements to reduce defects and rework.
- Support continuous improvement initiatives to enhance customer experience and operational efficiency.

Required Skills

- 2–5 years of experience in Quality checks, Process improvement.
- Experience handling customer interactions, quality checks, root cause, and customer management.
- Strong problem-solving and root cause analysis skills.
- Attend and participate in meetings with supervisors and managers to review monitoring lists - Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers - Report scripting problems or questions from callers to appropriate departments - Strong communication.
- Proficiency in Microsoft Excel and reporting tools.
- Ability to work collaboratively across multiple teams and departments - Perform other duties as assigned Good to Have:
- Understanding of Power BI/Tableau reports.
- Convincing communication skills.

Education: Bachelor's degree in commerce, Business, or related field Success Metrics:

- High invoice accuracy and QA scores - Reduction in errors and rework - Robust SLA adherence and turnaround time - Effective customer escalation resolution and satisfaction - Contribution to process and product improvements

📌 Invoice360 Auditor (Vijayawada)
🏢 MostEdge
📍 Vijayawada