CSR International Voice Job Responsibilities / Authorities· Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool · Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes · Walk customers/ Provide navigational support on self service portal · Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guideline · Place outbound calls to customers when required in line with Client / Company guidelines · Work productively whilst maintaining exceptional call/data quality standards in line with targets · Contribute to the team through open and regular communication with peers / supervisors · Adhere to all company or departmental policies and procedures (personnel and operational) · Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process · Maintain regular and punctual attendance in line with company policies and procedures · Minimise customer complaints and escalations by providing exceptional service and call control · Working days :



5days (Rotational Weekoff) · WFO/WFH : Work from office · Shift : US Shift, (Shift will be in any of US time zones. Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) · Location – Bangalore/Mumbai/Pune · Experience - Fresher (Graduates/10 2) (2024 to 2026 passouts) · Its C2H Role (where working company would be Top MNC but payroll company will be Teamlease Services Limited. Knowledge & Skill Requirement· Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer · Positive technical aptitude with an ability to learn quickly · Excellent verbal and written communication skills Experience Profile Its walkin drive on 8-Aug-26 who are interested can register by using the Google Form link provided in below Gform link : https://forms.gle/YyYa34DpwXevUFRq9

📌 International Voice Process Agent (Bengaluru)
🏢 TeamLease Digital
📍 Bengaluru