Position Summary The International Sales Operations Executive will serve as the single point of contact (SPOC) for all overseas distributors. The primary responsibility of this role is to ensure seamless communication between international distributors and various internal departments, ensuring timely quotations, order processing, regulatory documentation, service support, and commercial coordination.
This role requires excellent communication, organizational, and coordination skills to maintain high customer satisfaction while supporting the company's international growth.
Key ResponsibilitiesDistributor Relationship Management
Act as the primary contact for all assigned overseas distributors.
Build and maintain strong professional relationships with distributors.
Respond promptly to distributor enquiries.
Ensure timely communication regarding pricing, product availability, delivery schedules, and commercial updates.
Maintain regular follow-ups to ensure distributor satisfaction.
Sales Coordination
Prepare and issue quotations for capital equipment, accessories, consumables, spare parts, and service requirements.
Coordinate revisions to quotations whenever required.
Follow up on submitted quotations to maximize conversion.
Maintain complete records of quotations and commercial discussions.
Coordinate order confirmations and handover to the operations team.
Internal Cross-Functional Coordination
Coordinate with
Regulatory Department
Product registrations
Regulatory documentation
Product certifications
Country-specific compliance documents
Service Department
Service requests
Technical support requirements
Spare part enquiries
AMC proposals
Warranty-related issues
Senior Sales Team
Commercial approvals
Pricing approvals
Strategic opportunities
Distributor development plans
Market expansion initiatives
Production & Planning
Delivery schedules
Production timelines
Product availability
Logistics & Export Team
Shipment planning
Export documentation
Dispatch schedules
Shipping updates
Distributor Support
Assist distributors with
Product documentation
Catalogues
User manuals
Marketing material
Training schedules
Product launch information
Price lists
Sample requests
CRM & Documentation
Update CRM with all distributor interactions.
Maintain quotation database.
Track enquiries from receipt to closure.
Maintain distributor communication records.
Prepare weekly sales activity reports.
Maintain distributor contact database.
Track pending actions across departments.
Sales Follow-up
Follow up on pending quotations.
Monitor distributor purchase plans.
Coordinate repeat orders.
Ensure timely responses to all enquiries.
Escalate unresolved issues appropriately.
Performance Monitoring
Track and report
Enquiry response time
Quotation turnaround time
Order conversion ratio
Pending quotations
Distributor satisfaction
Open service cases
Regulatory pending items
Order fulfilment status
Key Performance Indicators (KPIs)
Quotation turnaround time ≤ 24 hours (where technically feasible)
Distributor response time ≤ 4 working hours
CRM update compliance: 100%
Quotation accuracy: >99%
Zero missed distributor communication
Weekly distributor follow-up completion
On-time coordination of regulatory and service requests
Distributor satisfaction score
Reduction in pending action items
Required SkillsTechnical Skills
Excellent Microsoft Excel and PowerPoint skills
ERP/CRM experience (SAP, Zoho CRM or equivalent)
Knowledge of international sales documentation
Basic understanding of export procedures
Commercial quotation preparation
Document management
Soft Skills
Excellent verbal and written English communication
Robust interpersonal skills
High attention to detail
Strong organizational ability
Ability to multitask under pressure
Professional customer handling
Time management
Problem-solving mindset
Ownership and accountability
Preferred Qualifications
Bachelor's degree in Business Administration, Commerce, Life Sciences, Engineering, or a related field.
2–5 years of experience in international sales coordination, export sales support, or customer success.
Experience in the medical device or healthcare industry will be an advantage.
Authority The role is authorized to:
Communicate directly with all overseas distributors.
Prepare and issue commercial quotations within approved pricing guidelines.
Coordinate internally with all departments for distributor requirements.
Escalate commercial, regulatory, or operational issues to the Director when necessary.
Success in This Role A successful International Sales Operations Executive will:
Become the trusted point of contact for every overseas distributor.
Ensure that no enquiry remains unanswered.
Drive fast turnaround on quotations and requests.
Coordinate internal teams effectively to deliver timely solutions.
Improve distributor satisfaction through proactive communication.
Enable the sales leadership team to focus on business development by efficiently managing day-to-day distributor operations.
📌 International Sales Operations Executive (Pune)
🏢 Manman
📍 Pune