Summary

We are seeking a detail-oriented and customer-focused Customer Support Executive to join our Medical Billing team at a leading KPO in Kolkata. In this role, you will serve as a key liaison between international clients and our medical billing operations, ensuring accurate, compliant, and timely resolution of billing inquiries. The position demands strong communication skills, a commitment to quality, and the ability to thrive in a structured, process-driven setting.

As a vital part of our customer service ecosystem, you will contribute to maintaining high client satisfaction and operational excellence in a fast-paced, global-facing setting.

Responsibilities

- Handle international customer queries related to medical billing with accuracy and professionalism

- Ensure strict adherence to medical billing regulations and compliance standards

- Maintain and update customer records in internal systems with precision and consistency

- Deliver exceptional customer service by resolving issues promptly and effectively

- Meet defined quality, productivity, and process compliance targets on a regular basis

Requirements

- Open to freshers as well as experienced candidates.





- Undergraduate or graduate degree in any discipline

- Excellent verbal and written English communication skills

- Strong problem-solving abilities and customer service orientation

- Proven ability to work efficiently in a process-driven, deadline-oriented environment

- Must be currently residing in Kolkata

- Availability to work during day shifts with fixed off on Saturdays and Sundays

Note: Only candidates currently residing in Kolkata will be considered for this role.

Benefits

- Salary: Up to ₹18,000 in-hand

- Incentives over and above the salary

- Provident Fund (PF)

- Medical Insurance coverage

- Cab facility for employees

Other Job Details / Key Pointers:

- Location: Sector 5, Kolkata (WFO)

- Age: Open (as per policy)

- Gender: Male / Female

- Eligibility: Freshers & Experienced | Kolkata candidates only

- Qualification: UG / Graduate

- Pass-out Year: Any

- Shift: Day shift | Sat–Sun fixed off

- Payroll: Direct KPO payroll

- Communication: Excellent English (Verbal & Written)

- Salary: Up to ₹18,000 in-hand + incentives

- Relocation: Not available

📌 International Customer Support – Kolkata(WFO) clone
🏢 2COMs
📍 Kolkata