Role & responsibilities

Job Description

- Provide L2 support for Salesforce TPM by resolving incidents and service requests.
- Manage user access, roles, profiles, permission sets, and security.
- Configure Salesforce using fields, page layouts, validation rules, flows, and record types.
- Create and maintain reports, dashboards, and data operations (Data Loader, Workbench, SOQL).
- Monitor and troubleshoot Salesforce integrations with ERP, BI, and Finance systems.
- Support UAT, regression testing, deployments, and release validation.
- Maintain documentation, knowledge base, and ensure SOX/TPM compliance.
- Identify system improvements and escalate optimization opportunities.
- Robust experience in Salesforce Administration, ServiceNow, SOQL, Workbench, Data Loader, integrations, and Salesforce security.
- Familiarity with TPM processes (fund allocation, claims, reconciliation) and ITSM workflows.

Preferred candidate profile

- Salesforce Certified Administrator or equivalent experience.
- Experience supporting Salesforce Consumer Goods Cloud or TPM modules.

📌 Senior Software Engineer (Hyderabad)
🏢 Mattel
📍 Hyderabad