About Darwinbox:

is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.

Role Overview

As Project Manager within Delivery, you will own governance and operating rigor across the Darwinbox implementation lifecyclefrom sales handover, kick-off, execution, go-live, hypercare , and transition to Customer Success. You will ensure standardized Inflexion process adherence, proactive risk management, delivery excellence, portfolio visibility, and leadership reporting.

Key Responsibilities :

1. Project Governance & Delivery Excellence

Own implementation governance, process adherence, documentation, approvals, customer sign-offs , and stage-gate compliance before each phase progresses.

Provide a holistic project view across functional implementation, integrations, payroll, dependencies, risks, delivery milestones, and stakeholder requirements.

Manage client and internal stakeholders requirement and drive successful engagement.

2. Implementation Lifecycle Management

Manage pre-kick-off readiness including contract/SOW reviews, sales handover, Account Playbook, high-level plan, partner PODs, SharePoint setup, and PM tool onboarding.

Drive kick-off readiness from technical checklist completion to end-to-end delivery plan preparation.

Run client kick-offs, scrums, plan updates, RAID logs, PM tool tracking, MoMs , production migration, hypercare readiness, Customer Success handover, closure reporting, and NPS trigger.

3. Project Health, Risk & Governance Reporting

Monitor project health, flag Amber/Red trends early, escalate risks, delays, and planning gaps, and drive timely mitigation with Implementation and Delivery leaders.

Conduct governance cadence including SteerCos , WSRs, portfolio reviews, governance decks,



and leadership updates covering progress, hours, escalations, actions, owners, and timelines.

4. Knowledge Management, CS Transition & Portfolio Operations

Document customer interactions and decisions through MoMs , BBPs, and structured SharePoint folders, ensuring knowledge transfer before closure.

Govern Implementation-to-Customer Success transition by tracking stage gates, context, open risks, ownership transfer, and closure readiness.

Build dashboards and reporting frameworks for capacity, utilization , billable/productivity, gross margins, R/A/G health, delivery risks, and customer lifecycle status.

Act as the operational bridge between Implementation and Customer Success, ensuring smooth handovers and a complete operational picture.

Minimum Requirements

812 years of Program / Project Management experience leading large-scale enterprise product implementations or programs.

6+ years of cross-functional team management experience, preferably in a SaaS / enterprise product company.

Robust understanding of SaaS business models, implementation lifecycles, Agile methodologies, and tools such as Rocketlane , JIRA, or Atlassian

Strong analytical, problem-solving, organizational, executive communication, presentation, and stakeholder-management skills.

Ability to grasp technical subjects and relevant technologies; bachelors degree or equivalent work experience.

Preferred Requirements

Ability to switch between tactical execution and strategic responsibilities while managing multiple priorities efficiently.

Experience building delivery-operations dashboards and governing implementation-to-Customer Success transitions in enterprise SaaS.

Why Join Us

Join Darwinbox to help transform enterprise HR technology while bringing governance, predictability, and proactive risk management to every customer journey.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Project Manager (Hyderabad)
🏢 Darwinbox
📍 Hyderabad