06 Aug
|
Cars24
|
Gurugram
Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls, emails, or chats.
- Provide excellent customer service by listening actively to customers' concerns and addressing their needs promptly.
- Escalate complex issues to senior team members or supervisors when necessary while maintaining accurate records of all interactions.
- Meet performance targets for call quality, first-call resolution rates, and other key metrics.
Job Requirements :
- 2-10 years of experience in a BPO/Call Centre setting with a focus on customer support or sales.
- Excellent communication skills with the ability to handle high-pressure situations calmly.
- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
- Strong query handling and query resolution skills with the ability to work independently.
📌 Customer Support Executive (Gurugram)
🏢 Cars24
📍 Gurugram