Role: Intern - IT & Desktop Support Roles & Responsibilities:

Technical sound in windows troubleshooting, blue dump error etc

Hands on experience on Windows 11 OS . Good in troubleshooting for MS Office Outlook, 0365 and application

Address user tickets regarding hardware, software and networking .

Walk-in users through installing applications and computer peripherals

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Basic network knowledge. . Must have knowledge on VC and projector/presentation set-up

Must have knowledge of Antivirus / Drive Encryption-Decryption concept should be clear

Test alternative pathways until you resolve an issue .

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Requirements

Hands-on experience with Windows and Mac OS environments





Working knowledge of office automation products and computer peripherals, like printers and scanners

Ability to perform remote troubleshooting and provide Excellent problem-solving and multitasking skills

Follow up with the users to ensure their technical issues are resolved

Maintain weekly reports on users inquiries, responses and feedback so as to develop customer service analytics and trends

Respond to users queries in a timely and accurate way, via the help desk tool, email, chat or phone

Identify users needs and help customers use specific features

Update our internal databases with information about technical issues and helpful discussions with users

Documentation of review process

Follow up with users to ensure their technical issues are resolved

📌 Intern - IT & Desktop Support (Mumbai)
🏢 Quantiphi
📍 Mumbai