Tour Operations & Coordination

- Plan and execute domestic and/or international tour operations
- Prepare detailed itineraries, vouchers, and travel documents
- Coordinate with hotels, transport providers, guides, and vendors
- Confirm bookings and ensure timely service delivery

Booking & Reservations

- Handle hotel, flight, transport, and activity reservations
- Negotiate rates and availability with suppliers
- Ensure accuracy of booking details and costings

Customer Support

- Act as a point of contact for clients before and during travel
- Handle special requests, amendments, and last-minute changes
- Resolve operational issues and emergencies efficiently

Vendor & Supplier Management

- Maintain solid relationships with hotels, DMCs, and vendors
- Monitor service quality and vendor performance
- Process supplier invoices and ensure timely payments

Documentation & Reporting

- Maintain records of bookings, itineraries, and contracts
- Prepare tour operation reports and cost sheets
- Ensure compliance with company policies and SOPs

📌 Operations Manager (Thane)
🏢 Bandhan Tours
📍 Thane