Role & responsibilities

This role is responsible for maintaining continuous relationship in terms of business funnel with the payment aggregators, TSPs and other payment players. Identify, develop and harness recent markets, products and ideas aligned to company goals, generating leads, onboarding partners for support and managing relationships, within the limits of RBI & Bank's guidelines.

Details:

Planning and Budgeting

- Prepare targets for sales of products with the Alliances on a quarterly basis in terms of throughput targets, revenue targets etc.
- Prepare quarterly plans for customer acquisition and product penetration
- Prepare budget plans for direct and indirect allowances to increase visibility and reach of APBL on online platforms
- Prepare plans for identifying and onboarding new partners which adhere to the set benchmarks
- Prepare campaign and marketing strategies in collaboration with partners and plan budget for the same
- Prepare plans for integration driven transactions and roll out offers to ensure visibility across large format retails

Monitoring and Cross-selling

- Analyse existing alliances and product mix present with each of the existing online and offline retail alliances and identify opportunities for cross-selling the products
- Identify areas of opportunities by capitalizing existing relationships,



implement strategies to increase the interface for reverse integration with the alliances and offer service at all distribution level
- Create plans for cross selling opportunities and share with supervisor for review, coordinate with the product teams for creating GTM strategy for the alliances
- Partner Onboarding
- Collect documents from the partners and coordinate with central team to fulfil all technical formalities to ensure seamless onboarding of partners
- Coordinate with central operations team to handle any issue faced by partners during onboarding

Product Feedback

- Maintain a constant dialog with the product team and the alliances on the customer needs, analyse gaps and prepare plans to bridge the gaps and share with the supervisor for review
- Provide feedback to customer services teams and participate in customer experience planning and testing to improve customer satisfaction
- Relationship Management and Networking
- Maintain relationship with the existing alliances and ensure timely resolution of issues raised by partners and aggregators through coordination with relevant internal teams
- Create use cases and business streams for payment gateways and train team to take on these responsibilities in his absence to ensure and maintain good relations
- Understand needs and requirements of clients and explore ways of using our capabilities to cater to the needs of the client and the projects

📌 Key Accounts Manager (Bangalore Rural)
🏢 Airtel Payments Bank
📍 Bangalore Rural