We are hiring an experienced Major Incident Management Professional to join our team.

Location: Hyderabad & Chennai

Work Mode: Hybrid (3 Days/Week)

Shift: 24x7 Rotational Shifts

Key Responsibilities

Manage and coordinate P1/P2 major incidents across production environments.

Lead incident bridge calls and drive timely service restoration.

Perform Root Cause Analysis (RCA) and implement preventive actions.

Handle Problem Management and Change Management activities.

Participate in CAB meetings and ensure change governance.

Collaborate with cross-functional teams to improve application availability.

Follow ITIL best practices for Incident, Problem, and Change Management.

Required Skills

Major Incident Management

Problem Management

Change Management

ITIL Foundation Certification (Mandatory)

Production Support / IT Operations

Root Cause Analysis (RCA)

ServiceNow / Remedy / Jira

Solid communication and stakeholder management skills

Qualifications

Bachelor's degree

2+ years of relevant experience

Ability to work in 24x7 rotational shifts

📌 Major Incident Management (ITIL) | Hyderabad/Chennai | Hybrid
🏢 Radiant Digital Solutions
📍 Hyderabad