Role & responsibilities

Front Office Management

- Welcome and assist visitors, clients, and candidates in a courteous and professional manner.
- Manage the front desk and ensure a positive first impression for all visitors.
- Handle walk-in inquiries and direct visitors to the appropriate department or personnel.
- Maintain the reception area in a clean, organized, and presentable condition at all times.
- Call & Communication Management

- Answer, screen, and transfer incoming phone calls professionally.
- Respond to email inquiries and coordinate with internal departments for timely resolution.
- Take accurate messages and ensure prompt communication with concerned team members.
- Handle customer queries with professionalism and maintain excellent service standards.
- Administrative Support

- Maintain visitor records, appointment schedules, and meeting calendars.
- Coordinate meeting room bookings and assist in arranging meetings.
- Manage inward and outward courier services, parcels, and official correspondence.
- Perform data entry, filing, document management, and record maintenance.
- Provide administrative support to HR and other departments as required.
- Office Coordination

- Coordinate with housekeeping, security, and facility teams for smooth office operations.
- Monitor office supplies and raise purchase requests when required.
- Ensure proper maintenance of office stationery and reception-related materials.
- Assist in organizing company events, meetings, and employee engagement activities.
- Customer Service





- Deliver a high level of customer service while interacting with clients, vendors, and employees.
- Handle complaints or concerns professionally and escalate issues whenever necessary.
- Maintain confidentiality of company information and visitor records.

Preferred candidate profile

Educational Qualification

- Graduate in any discipline is mandatory.
- Additional certification in Front Office, Customer Service, or Administration will be an added advantage.
- Experience

- 03 years of experience in Front Office, Reception, Customer Service, Administration, or a similar role.
- Fresh graduates with excellent communication skills are also encouraged to apply.
- Skills & Competencies

- Excellent verbal and written communication skills.
- Pleasant personality with a professional appearance and positive attitude.
- Strong interpersonal and customer service skills.
- Good knowledge of MS Office (Word, Excel, Outlook).
- Robust organizational and multitasking abilities.
- Ability to handle multiple tasks in a fast-paced environment.
- Basic knowledge of office administration and documentation.
- High level of professionalism, punctuality, and attention to detail.
- Ability to work independently as well as collaboratively with cross-functional teams.
- Additional Requirements

- Female candidates are preferred for this role.
- Strong communication skills in English and Hindi.
- Customer-focused, well-groomed, and confident in handling front-office responsibilities.
- Immediate joiners or candidates with short notice periods will be preferred.

📌 Front Desk Officer (Ahmedabad)
🏢 Bhakti Management Services
📍 Ahmedabad