IT Service/Customer service manager - Telecom

Experience: 6+ Years

Location: Gurgaon (WFO)

Immediate joiners only

- Minimum 6-7 years of customer-facing experience in telecom, IT services, managed services, service delivery management or IT service management.
- Demonstrated experience managing large, complex or multinational enterprise customers in a high-touch operational service environment.
- Experience leading service reviews, SIPs, escalations, RCA follow-up, risk governance and customer-facing performance reporting.
- Robust exposure to ITIL-aligned incident, problem, change, release, service level, availability, capacity, continuity and configuration management practices.
- Experience coaching peers, supporting team leadership activities, deputising for managers, or contributing to service management capability development.
- I xperience contributing to bids, renewals, customer presentations, service model discussions or account growth initiatives is highly desirable.I

📌 IT Service Manager - Telecom (Gurugram)
🏢 Tech Mahindra
📍 Gurugram