Competitive Salary Kolenchery, Ernakulam, Kerala | Full time Description The Inside Sales Executive will be responsible for generating B2C sales through the Deorkart website and other digital channels by handling customer inquiries, converting leads into confirmed orders, promoting products through digital communication, and achieving monthly sales targets.
Key Responsibilities Lead Generation Identify potential B2C customers through digital channels. Generate recent business leads using online platforms and customer databases. Conduct cold calling and warm calling to prospective customers. Follow up on website inquiries and marketing-generated leads. Build and maintain a healthy sales pipeline. Re-engage inactive and existing customers to generate repeat business.
Sales Conversion
Understand customer requirements and buying preferences. Recommend suitable products and solutions. Convert inquiries into confirmed orders. Achieve monthly sales targets. Upsell and cross-sell products where appropriate. Follow up consistently until order confirmation.
Customer Communication
Handle customer inquiries via phone, email, WhatsApp, website chat, and other approved communication channels. Maintain professional and timely communication throughout the sales process. Respond promptly to customer queries before order confirmation. Provide accurate product, pricing, stock availability, and delivery information.
Digital
Sales & Promotions Promotion through WhatsApp, email, SMS, and other approved digital communication channels. Execute promotional campaigns to increase website traffic and conversions. Use customer databases to run targeted follow-up and promotional activities. Encourage repeat purchases through regular customer engagement. Support seasonal offers, product launches, and promotional campaigns on Deorkart.
Sales Activity Management
Update lead status in the CRM. Maintain accurate records of customer interactions. Record sales activities and outcomes. Submit daily call reports and sales activity reports.
Sales Pipeline Management
Track inquiries from first contact to order confirmation. Prioritize high-potential opportunities. Follow up regularly on abandoned carts, pending quotations, and customer inquiries. Escalate customer issues internally whenever required to ensure timely resolution.
Website Sales Management
Monitor and respond promptly to inquiries received through the Deorkart website. Ensure maximum conversion of website inquiries into confirmed orders. Coordinate with internal teams for smooth order processing after sales confirmation.
Identify opportunities to improve website sales performance based on customer feedback and inquiry trends. Visibility & Information Access View available stock quantities for customer discussions. View order and consignment status updates.
Access customer and sales reports required for sales activities. Use CRM and dashboards for informed customer communication.
Required Qualifications Bachelor's Degree in Commerce, Business Administration, Marketing, or a related field.
1–3 years of experience in Inside Sales, Sales Coordination, Customer Support, or Telecalling (Freshers with excellent communication skills may also apply).
Required Skills Excellent verbal and written communication skills. Solid telecalling and customer handling skills. Knowledge of CRM software and Microsoft Office (Excel, Word, Outlook).
Experience handling website and e-commerce orders is preferred. Good organizational and multitasking abilities. Strong follow-up and coordination skills. Ability to work independently and as part of a team. Customer-focused with problem-solving abilities.
Preferred Experience Experience in inside sales or customer support.
Experience managing online sales portals and website inquiries. Knowledge of order processing and sales documentation.
Experience working with CRM systems and sales reporting. Familiarity with medical devices, healthcare products, or manufacturing industries is an added advantage.
What We Offer Professional growth opportunities. Supportive and collaborative work environment. Hands-on experience with CRM, inside sales, and e-commerce operations. Training and career development opportunities. Join with us and become part of a team dedicated to delivering quality products while providing exceptional customer service. Interested candidates may send their updated CV to
[email protected] or (phone hidden) Apply Now Inside Sales Executive.
Fullname Email Phone Message Inside Sales
Executive Competitive Salary Kolenchery, Ernakulam, Kerala | Full-Time Key Responsibilities Lead Generation Identify potential B2C customers through digital channels. Generate new business leads using online platforms and customer databases. Conduct cold calling and warm calling to prospective customers. Follow up on website inquiries and marketing-generated leads. Build and maintain a healthy sales pipeline. Re-engage inactive and existing customers to generate repeat business.
Sales Conversion
Understand customer requirements and buying preferences. Recommend suitable products and solutions. Convert inquiries into confirmed orders. Achieve monthly sales targets. Upsell and cross-sell products where appropriate. Follow up consistently until order confirmation.
Customer Communication
Handle customer inquiries via phone, email, WhatsApp, website chat, and other approved communication channels. Maintain professional and timely communication throughout the sales process. Respond promptly to customer queries before order confirmation. Provide accurate product, pricing, stock availability, and delivery information.
Digital
Sales & Promotions Promotion through WhatsApp, email, SMS,
and other approved digital communication channels. Execute promotional campaigns to increase website traffic and conversions. Use customer databases to run targeted follow-up and promotional activities. Encourage repeat purchases through regular customer engagement. Support seasonal offers, product launches, and promotional campaigns on Deorkart.
Sales Activity Management
Update lead status in the CRM. Maintain accurate records of customer interactions. Record sales activities and outcomes. Submit daily call reports and sales activity reports.
Sales Pipeline Management
Track inquiries from first contact to order confirmation. Prioritize high-potential opportunities. Follow up regularly on abandoned carts, pending quotations, and customer inquiries. Escalate customer issues internally whenever required to ensure timely resolution.
Website Sales Management
Monitor and respond promptly to inquiries received through the Deorkart website. Ensure maximum conversion of website inquiries into confirmed orders. Coordinate with internal teams for smooth order processing after sales confirmation.
Identify opportunities to improve website sales performance based on customer feedback and inquiry trends. Visibility & Information Access View available stock quantities for customer discussions. View order and consignment status updates.
Access customer and sales reports required for sales activities. Use CRM and dashboards for informed customer communication.
Required Qualifications Bachelor's Degree in Commerce, Business Administration, Marketing, or a related field. 1–3 years of experience in Inside Sales, Sales Coordination, Customer Support, or Telecalling (Freshers with excellent communication skills may also apply).
Required Skills Excellent verbal and written communication skills. Strong telecalling and customer handling skills. Knowledge of CRM software and Microsoft Office (Excel, Word, Outlook).
Experience handling website and e-commerce orders is preferred. Good organizational and multitasking abilities. Strong follow-up and coordination skills. Ability to work independently and as part of a team. Customer-focused with problem-solving abilities.
Preferred Experience Experience in inside sales or customer support.
Experience managing online sales portals and website inquiries. Knowledge of order processing and sales documentation.
Experience working with CRM systems and sales reporting. Familiarity with medical devices, healthcare products, or manufacturing industries is an added advantage.
What We Offer Professional growth opportunities. Supportive and collaborative work environment. Hands-on experience with CRM, inside sales, and e-commerce operations. Training and career development opportunities. Join with us and become part of a team dedicated to delivering quality products while providing exceptional customer service. Interested candidates may send their updated CV to
[email protected] or (phone hidden) Apply Now
📌 Inside Sales Executive (Kerala)
🏢 Penta Orthodontics
📍 Kerala