Job Summary We are seeking a Senior Systems Engineer to join our Corporate IT team. You will be the primary handler of Level 2 and Level 3 escalations working closely with technology service owners to resolve complex issues drive root cause analysis and improve the reliability of our endpoint and infrastructure setting. This role requires engineering level thinking diagnosing documenting and systematically eliminating recurring problems while owning the employee experience across our core tech Responsibilities Endpoint Device Management Own macOS endpoint management enrollment configuration profiles patch management and policy enforcement via MDM Jamf or equivalent Troubleshoot and resolve advanced macOS issues maintain endpoint compliance posture with the security team Identity Access Management Administer and troubleshoot Okta SSO MFA policies application assignments and lifecycle management Handle escalated access issues support and maintain Active Directory accounts group policies and OUs Network Connectivity Troubleshoot VPN connectivity via GlobalProtect and Zscaler ZPA ZIA apply networking fundamentals DNS DHCP VLANs firewall rules to resolve connectivity issues Collaborate with network and security teams on escalated cases requiring deeper infrastructure context Collaboration Productivity Tools Serve as escalation point for Microsoft 365 Exchange Online Teams SharePoint OneDrive and licensing Manage and troubleshoot Zoom Rooms Zoom Phone and video conferencing hardware Security Compliance Apply endpoint security principles EDR tooling patch compliance and security policy enforcement Support security related incidents follow and help maintain IT security standards and audit requirements Escalation Handling Collaboration Bridge Level 1 service desk and technology service owners manage complex cross platform tickets end to end Document solutions create runbooks and contribute to the knowledge base to reduce repeat escalations Certifications Required ITIL