Delivery & Execution

● Lead Agentic AI and Conversational AI projects (AI Chat, AI Voice, Agent Assist, CCaaS, CRM integrations) from discovery through go-live and hypercare.

● Manage multiple client projects across discovery, design, build, testing, deployment, and optimization phases.

● Conduct client kickoff sessions and align on scope, timelines, milestones, risks, dependencies, and success criteria.

● Gather business, operational, and technical requirements including customer journeys, automation workflows, escalation paths, reporting, and integrations.

● Create and maintain detailed project plans with deliverables, owners, milestones, dependencies,

and risks.

● Coordinate cross-functional teams including AI Designers, Developers, Architects, QA, Operations,

and Client stakeholders.

● Track delivery progress, manage risks and scope changes, and ensure successful project execution.

● Understand dependencies across CCaaS, telephony, CRM, Conversational AI platforms, APIs,

analytics, and enterprise systems.

Testing & Production Readiness

● Lead QA and UAT activities including scenario validation, defect management, regression testing,

and production readiness reviews.

● Coordinate setting readiness, release schedules,



deployment planning, cutover activities,

and launch approvals.

● Ensure production monitoring, logging, alerts, SOPs, and incident management processes are in place.

● Monitor post-launch performance and drive continuous improvement initiatives.

Operational Excellence & Collaboration

● Act as the primary liaison between clients and internal teams including Engineering, Product, QA,

Operations, Security, and Client Success.

● Support training, operational readiness, and post-launch hypercare activities including issue triage and stabilization.

● Collaborate with distributed teams across India, Philippines, and the US while maintaining strong communication and documentation standards.

Documentation & Governance

● Create and maintain key delivery documentation including BRDs, FRDs, project plans, delivery roadmaps, UAT plans, launch checklists, change requests, release notes, and stakeholder status reports.

● Maintain accurate project tracking and governance across Jira, Confluence, and related collaboration tools.

● Willing to work in a shift from 2:30 pm to 11:30 pm (IST)

📌 Information Technology Project Manager (India)
🏢 full potential solutions
📍 India