- Provide technical support and assistance to customers via phone, email, or chat.

- Troubleshoot and resolve complex technical issues efficiently.

- Collaborate with internal teams to resolve customer complaints and concerns.

- Develop and maintain knowledge base articles to document solutions to common issues.

- Analyze customer feedback and suggest improvements to processes and procedures.

- Participate in training and development programs to enhance technical skills and knowledge.

Job Requirements

- Strong understanding of technology and software applications.

- Excellent communication and problem-solving skills.

- Ability to work in a fast-paced environment and prioritize tasks effectively.

- Robust analytical and troubleshooting skills.

- Experience working in a service desk or technical support role.

- Familiarity with helpdesk software and ticketing systems.

- Company name: Microland Limited.

- Industry: Any industry.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying

📌 Tech Specialist - Service Desk (Gurugram)
🏢 Microland
📍 Gurugram