- Provide technical support and assistance to customers via phone, email, or chat.

- Troubleshoot and resolve complex technical issues efficiently.

- Collaborate with internal teams to resolve customer complaints and concerns.

- Develop and maintain knowledge base articles for future reference.

- Analyze customer feedback and suggest process improvements.

- Participate in training and development programs to enhance skills and knowledge.

Job Requirements

- Robust understanding of service desk principles and practices.

- Excellent communication and problem-solving skills.

- Ability to work in a fast-paced environment and prioritize tasks effectively.

- Strong analytical and troubleshooting skills.

- Experience with ticketing systems and incident management tools.





- Ability to collaborate with cross-functional teams to achieve common goals.

About Company

Microland Limited is a leading company in the industry, committed to providing exceptional customer service and support. We are looking for talented individuals like you to join our team and contribute to our success.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying

📌 Tech Specialist - Service Desk () (Bengaluru)
🏢 Microland
📍 Bengaluru