Position Purpose

Manages specialized, complex HR inquiries and escalated employee cases. This role requires deeper policy interpretation, investigative problem-solving, and a strong understanding of compliance and regulatory frameworks.

Key Responsibilities

- Advanced Case Management: Investigate and resolve highly escalated or complex employee issues regarding FMLA, ADA accommodations, benefits disputes, and intricate payroll corrections.
- Employee Relations Support: Handle sensitive employee relations concerns and ethics escalations with strict confidentiality and objective judgment.
- Cross-Functional Collaboration: Partner directly with HR Business Partners (HRBPs), legal teams, and corporate payroll/benefits stakeholders to resolve systemic or high-risk issues.
- Knowledge Sharing: Provide real-time guidance, technical policy support, and informal mentorship to L1 Helpdesk Associates to upskill the front-line team.
- Compliance Oversight: Monitor processes to ensure absolute compliance with federal, state, and local labor regulations, minimizing institutional risk.

Experience in Years

- Total Experience: 3 to 5 years of professional experience.
- Domain-Specific Experience: Minimum 23 years of specialized experience within an HR Shared Services (HRSS), HR Operations, or an HR Generalist environment.

Ideal Candidate Experience & Profile

- Subject Matter Specialist:



The ideal candidate has moved past basic customer service and has focused deeply on HR delivery, processing complex leaves or resolving intricate backend payroll mismatches.
- Analytical Investigator: They are detail-oriented individuals who enjoy digging into policy documents, historical audit trails, and employment laws to find compliant solutions to grey-area problems.
- The De-escalator: They possess advanced communication skills tailored for conflict resolution, capable of calming down highly frustrated employees or managers over the phone or email.
- Peer Mentor: They are natural knowledge-sharers who enjoy helping newer associates master policy rules and system workflows.

Required Skills & Qualifications

- Subject Matter Expertise: Deep, practical knowledge of leave administration (FMLA/ADA), employee relations practices, and regional labor laws.
- Communication: Highly polished, empathetic communication skills; proven ability to manage emotionally charged situations and defuse conflict.
- Analytical Skills: Robust root-cause analysis and documentation skills, ensuring all compliance-sensitive cases are legally airtight.
- Technical Proficiency: Hands-on experience working with advanced enterprise HRIS tools (e.g., Workday, SAP, ServiceNow, or Oracle).

Contact Person: Roshini.N

Number:(phone hidden)

📌 Senior HR Specialist (Chennai)
🏢 Sutherland
📍 Chennai