Company Overview :

At IKS, we are a pioneering health-tech company at the forefront of AI innovation. Our mission is to leverage cutting-edge artificial intelligence to solve the most pressing challenges in healthcare, from improving patient outcomes to optimizing clinical workflows all in the value based healthcare space. We are looking for a passionate and experienced leader to guide our talented data science team.

Job Details :

Job Title : Manager Digital Enablement & Workflow Automation, CSS

Location : Mumbai

Reporting To : Director Technology Transformation, CSS

Experience : 6 - 9 years

Type : Full-Time

Role Overview :

As Manager Digital Enablement & Workflow Automation, you will be responsible for driving operational efficiencies through smart, tech-enabled process design.

You will collaborate closely with operations and product teams to identify automation opportunities, implement digital solutions, and ensure adoption across clinical support functions.

A key focus of this role will be AI solutioningspecifically architecting, prototyping, and overseeing the development of applications built on OpenAI models to solve complex workflow challenges.

Key Responsibilities :

- Work with process owners to identify inefficiencies and areas ripe for automation or tech enablement.
- Architect end-to-end AI solutions,



translating business operational gaps into technical requirements for engineering teams leveraging OpenAI APIs (e.g., GPT models, Embeddings, Assistants API).
- Translate business needs into detailed requirements and work with product/engineering teams to implement solutions.
- Lead pilots, rollouts, and change management for current tools and workflows.
- Monitor impact metrics (TAT, accuracy, FTE productivity) and ensure ROI of deployed solutions.
- Develop SOPs and training materials to support smooth adoption of new processes.
- Stay updated on automation trends (RPA, low-code/no-code platforms, AI tools) and recommend applications.

Key Requirements :

- 69 years of experience in healthcare operations, business process management, or healthcare IT.
- Hands-on exposure to development and solutioning using OpenAI models, including an understanding of prompt engineering.
- Exposure to digital transformation projects in healthcare services is a strong plus.
- Excellent analytical and problem-solving skills.
- Experience with workflow tools (e.g., Appian, UiPath, Power Automate) preferred.
- Strong communication and stakeholder management capabilities.
- Bachelors degree in Computer Science, IT, Life Sciences, or a related field

📌 IKS Health - Manager - Digital Enablement & Workflow Automation (India)
🏢 IKS Health
📍 India