1. Job Purpose

1. OT Specialist will lead Air India s end-to-end Operations Transformation mandate - turning reactive operations into a proactive, continuously improving system aligned to the 5-star ambition.
2. Support the OPEX transformation portfolio across OTP, turnaround, disruption recovery, and SOP goverce, with measurable outcomes.
3. Support goverce drive forums (OEC- Operations Excellence Committee, MC- Management Committee, CXC- Customer Experience Committee) so decisions convert into binding operational change.
4. Translate CXO-level intent into on-ground execution with AOD, Engineering, Network Planning, Analytics, PGC, D&T; and other stakeholders.
5. Represent Ops Transformation in leadership and CXO reviews with transparent insight and credible forward plans.

1. Key Accountabilities

Functional & Strategic Responsibilities

1. Define and maintain the Ops transformation roadmap across quick wins and structural fixes.
2. Diagnose operational failures early using data, findings and cross-functional inputs.
3. Own delivery goverce - milestones, accountability, risk escalation and outcome reporting.
4. Lead flagship initiatives: HCC revamp, OCC modernisation, PTS adherence, delay-code integrity, etc.
5. Drive measurable OTP gains (A0/A15, D0 / D15, domestic and international).
6. Build cost-of-disruption visibility and reduce avoidable IROPS cost.
7. Close every initiative with a defined operating model, SOP and goverce mechanism to Air India document standards.

Leadership & Project Management

1. Support OEC, CXC and MC inputs with structured,



decision-ready material and closed-loop action tracking.
2. Align AOD, Engineering, Network Planning, Crew, D&T;, Flight Ops, or any other function; resolve process gaps and escalate constructively.
3. Provide Mission Management Head / OPEX Head with timely, transparent updates on progress and emerging risks to enable proactive decision making.
4. Work in collaboration with Ops Transformation Lead and Manager Performance Goverce
5. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the primary responsibilities and agreed between the incumbent, reporting officer and HR.

1. Skills Required for the role

Operational Transformation

Goverce & Accountability

OTP & Delay-Attribution Expertise

Executive Communication & Influence

Cross-functional Coordination

Data-informed Decision Making

Aviation Operations Expertise

Structured Problem Solving

1. Key Interfaces

Internal Interfaces

OCC Team

Collaborates extensively with the OCC Functions to design and implement operational transformation initiatives

Operations Business Units





Work with concerned BUs to refine processes based on Analysis and Industry Best Practices (Research)

External Interfaces

Vendors/Consultants/Partners

External consultants, technology vendors, and benchmarking partners as required

1. Educational and Experience Requirements

Minimum Education Requirement

1. Bachelor s degree in aviation (preferred) BBA (Aviation) / Aviation Management or a related discipline.
2. Masters degree (MBA / PG in Aviation, Operations or Management) an added advantage

Experience

1. 2-4+(for MBA) and 4-6+ (for Bachelor s) years in airline operations or transformation.
2. In-depth hold of aircraft rotation, OTP, delay attribution, turnaround goverce and disruption recovery.
3. Proven end-to-end transformation ownership - diagnosis to realize benefit with measurable outcomes.
4. Able to produce CXO-level decks, business cases and goverce frameworks.
5. Ability to influence and align cross-functional teams without direct authority, while ensuring safety and operational standards are maintained.

Preferred Attributes

1. Exposure to mission-critical operations and network control in a leading carrier environment.
2. Knowledge of IATA standards and DGCA compliance.
3. Exposure to Lean, Six Sigma or Agile methodologies.
4. Experience in multi-fleet, multi-hub network environments.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying

📌 Ops Transformation Specialist (Gurugram)
🏢 Air India
📍 Gurugram