Customer Service Support

Location: Bengaluru, Karnataka (Travel across India required)

Employment Type: Full-Time

About the Company

We are a fast-growing deep-tech startup with strong product-market fit, building infrastructure that enables reliable and scalable drone operations. Our solutions help drone manufacturers and service providers improve operational efficiency, battery management, and autonomous drone deployments.

Role Overview

We're looking for a Customer Service Support professional to deliver a seamless post-sales experience for our customers. You will be the primary point of contact for installation, technical support, troubleshooting, and service coordination while working closely with engineering, production, quality, and logistics teams to ensure timely issue resolution and high customer satisfaction.

Key Responsibilities

- Provide customer support through phone, email, and ticketing systems for product installation, troubleshooting, usage, documentation, and spare parts.

- Manage support tickets, resolve customer issues, and escalate complex technical cases to the appropriate teams.

- Coordinate with engineering, production, quality, and logistics for repairs, replacements, and service requests.

- Maintain accurate customer records, service history, and support documentation.

- Capture customer feedback and share actionable insights to improve products and support processes.





- Contribute to customer-facing documentation, including FAQs, user guides, and troubleshooting resources.

- Travel to customer locations for installations, servicing, troubleshooting, and training when required.

Requirements

Must Have

- 2-3 years of experience in customer support, technical support, or a similar customer-facing role.

- Solid communication and interpersonal skills with a customer-first approach.

- Ability to troubleshoot technical or hardware-related issues and explain solutions clearly.

- Experience using ticketing systems and maintaining structured customer records.

- Strong coordination and problem-solving skills in a cross-functional environment.

- Proficiency with Microsoft Office or Google Workspace.

- Willingness to travel across India for onsite installations, service visits, and customer support.

Preferred

- Experience in hardware, electronics, robotics, IoT, drones, or other deep-tech industries.

- Exposure to remote support and field service coordination for hardware products.

- Familiarity with technical documentation, wiring diagrams, or product manuals.

What We Offer

- A customer-facing role with direct collaboration across engineering, production, and leadership.

- Opportunity to build and scale customer support processes in a fast-growing deep-tech company.

📌 Customer Service Support (Bengaluru)
🏢 AlgoFET
📍 Bengaluru