- Handle customer interactions across calls, emails, and social media channels
- Manage customer and partner escalations with end-to-end resolution ownership
- Monitor call quality and customer experience standards
- Manage call queues and support operational workflows
- Coordinate with cross-functional teams to ensure timely issue resolution
- Maintain accurate documentation and follow-ups
- Support overall Customer Delight and operational excellence initiatives
Preferred candidate profile
- Work From Home
- 4-hour shift
- 6 working days a week with 1 weekly off
- Rotational shifts
- 15 Days Training is required from office.
📌 Customer Support - Part Time (New Delhi)
🏢 Chaayos
📍 New Delhi
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