A Customer Success Specialist is responsible for ensuring customers achieve maximum value from the companys products or services. This role focuses on onboarding, relationship management, product adoption, retention, and overall customer satisfaction.
We are looking for a high-ownership Customer Success Specialist who can drive adoption, retention, and growth across our customer base.

Key Responsibilities:-

- Act as the primary point of contact for assigned customers.
- Own and drive customer subscription renewals to ensure retention and recurring revenue.
- Manage customer onboarding and ensure smooth product adoption.
- Understand client goals and align product usage to business outcomes.
- Build long-term relationships to improve retention and reduce churn.
- Conduct regular check-ins, health reviews, and success planning sessions.
- Identify upsell and cross-sell opportunities in collaboration with sales teams.
- Resolve customer issues by coordinating with support, product, and technical teams.
- Track customer metrics, feedback, and usage patterns.
- Maintain accurate records in CRM tools.





Required Skills & Qualifications:-

- Bachelors degree in Business, Marketing, IT, or related field.
- 35 years of experience in Customer Success, Account Management, or Support roles.
- Solid communication and relationship-building skills.
- Problem-solving mindset with a customer-first approach.
- Experience with CRM tools (Zoho, HubSpot, Salesforce, etc.).
- Ability to manage multiple accounts and prioritize tasks effectively.
- Basic understanding of SaaS/CPaaS or technology products (preferred).

Key Performance Indicators (KPIs).

- Customer retention rate
- Net Revenue Retention (NRR)
- Customer Satisfaction (CSAT) / NPS score
- Product adoption & engagement metrics
- Expansion revenue from existing accounts.

Skills

Customer Retention Rate, Net Revenue Retention (NRR), Customer Satisfaction (CSAT), Net Promoter Score (NPS), Product Adoption & Engagement Metrics, Expansion Revenue from Existing Accounts

📌 Customer Success Manager (Chennai)
🏢 Multi Recruit
📍 Chennai