SOA -Process Executive /Senior Process Executive /L1- Job Description

Sales Operations Agent / Customer Service Representative

Minimum Experience: Fresher

Education: Graduation

Note: Looking for 2023 and above pass out only.

Job Responsibilities:

Respond to sales rep via cases by providing & suggesting relevant customer company and agency hierarchies. Make need based changes in assignment; resolving roll-up and pod assignment problems. Consulting on other issues related to assignment and company/agency hierarchies.

Customer Service Representative Job Duties:

- Respond to internal customers by answering relevant company roll-up questions; suggesting company names as per Chief Compliance and other policies making live changes in tool if required/requested- only on receiving confirmation from sales rep




- Resolve sales rep problems/requests by clarifying the sales reps complaint/request; determining the cause of the request; selecting and explaining the best solution to solve the request; expediting correction or adjustment; following up to ensure resolution.
- Respond to all cases with in the stipulated TAT
- Ensure sales rep satisfaction

SOA Representative Skills and Qualifications:

Customer Service

Robust English writing skills

Clear Communication skills

GCS Process & tool Knowledge

Effective Research skills

Eye for detail in identifying hierarchy levels

Quality Focus

Problem Solving

Documentation Skills

Empathy

Resolving Conflict

Analyzing Information

Time management

Process & policy oriented

📌 PE Hiring (Hyderabad)
🏢 Cognizant
📍 Hyderabad