Responsibilities:
• Provide ongoing support and maintenance within Microsoft Dynamics 365 F&O.;
• Analyse and provide solutions to the customer for complex finance and billing issues
• Provide expert consulting services to clients on complex finance and billing processes within Microsoft Dynamics 365 F&O.;
• Analyze client requirements and design tailored solutions to address specific business needs.
• Implement and configure F&O; modules related to finance and billing, including General Ledger, Accounts Receivable, Accounts Payable, and Cash Flow Management.
• Assist clients with testing activities.
• Investigate and analyse reporting issues and work with a developer on the fix
Required Skills and Experience:
• Technical Skills:
• Robust understanding of Microsoft Dynamics 365 F&O; finance and billing modules.
• Experience with reporting and analytics tools.
• Functional Skills:
• Deep understanding of finance and billing processes, including general ledger, accounts receivable, accounts payable, cash flow management, and tax compliance.
• Ability to analyze complex business requirements and translate them into technical solutions.
• Experience with industry-specific finance and billing practices
• Soft Skills:
• Excellent communication and interpersonal skills.
• Proficient in English
• Problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Strong customer service orientation.
Preferred Qualifications:
• Certification in Microsoft Dynamics 365 F&O; Finance and Operations.
• Proven track record of successful F&O; implementations.
• Knowledge of other ERP systems or finance software.
• At least 3 years of work experience with Dynamics 365 F&O; in a similar position
Key Performance Indicators (KPIs):
• Client satisfaction ratings.
• Issue resolution completion on time and within budget.
• Quality of deliverables and solutions.
• Effective knowledge transfer to client teams.