Company: TCS

Skill : IAM

Experience: 6 to 10

Location : Chennai and Hyderabad

Key Responsibilities

- Provide Level 2 operational support for IAM platforms, applications, and access management services.

- Monitor IAM application health, scheduled jobs, connectors, and integrations to ensure uninterrupted service availability.

- Handle IAM-related incidents, service requests, and problem tickets within defined SLAs.

- Support user provisioning, deprovisioning, and modification activities across enterprise applications.

- Troubleshoot access issues related to authentication, authorization, RBAC, and account lifecycle management.

- Perform root cause analysis (RCA) for recurring incidents and implement corrective actions.

- Support JoinerMover–Leaver (JML) processes and ensure timely access changes.

- Coordinate with application owners, infrastructure teams, and security teams for issue resolution and operational activities.

- Monitor and validate identity synchronization, aggregation, reconciliation, and provisioning jobs.





- Assist in onboarding applications into IAM platforms by supporting connector configurations and integration testing.

- Support access certification campaigns, audit activities, and compliance reporting requirements.

- Maintain operational documentation, SOPs, knowledge base articles, and support runbooks.

- Ensure compliance with organizational security policies, audit requirements, and governance standards.

- Participate in change management, patch validation, and release support activities for IAM applications.

- Support privileged access governance and Segregation of Duties (SoD) operational controls.

- Generate operational, audit, and access governance reports for stakeholders and auditors.

- Collaborate with L3 support and engineering teams for major incidents, enhancements, and platform improvements.

- Provide on-call or shift support as required for critical IAM operations.

📌 IAM Application Support (Chennai)
🏢 Tata Consultancy Services
📍 Chennai