Assistant Manager - HRBP (BPO Operations) Company: Teleperformance

Location: Hyderabad

Experience: 5-8 Years

Industry: BPO / ITES / Contact Center Role Purpose The Assistant Manager - HRBP will partner with business and operations leaders to drive people strategies, employee engagement, performance management, employee relations, retention initiatives, and workforce effectiveness across assigned BPO business units.

Key Roles & Responsibilities Strategic HR Business Partnering

Partner with Operations Managers, Senior Managers, and Delivery Leaders to drive HR initiatives aligned with business goals.

Support workforce planning, manpower optimization, and organizational effectiveness.

Provide HR guidance to business leaders on people-related matters.

Employee

Relations & Grievance Handling

Manage employee grievances and disciplinary matters in a timely and skilled manner.

Conduct investigations related to employee concerns, misconduct, and policy violations.

Ensure a positive employee experience and maintain a healthy work environment. Attrition & Retention Management

Analyze attrition trends and identify root causes.

Drive retention initiatives to improve employee engagement and reduce voluntary turnover.

Conduct stay interviews, exit interviews, and action planning sessions.

Performance

Management

Support goal setting, performance reviews, and employee development initiatives.

Work closely with Operations Managers to manage low-performance cases and PIPs.

Track productivity and performance metrics to identify improvement opportunities.

Employee

Engagement

Conceptualize and execute engagement activities, rewards & recognition programs, and wellness initiatives.

Conduct floor walks,



skip-level meetings, focus group discussions, and pulse surveys.

Foster a high-performance and employee-centric culture. HR Analytics & Reporting

Prepare and present HR dashboards covering attrition, absenteeism, engagement, and hiring metrics.

Provide actionable insights to business leaders through data analysis.

Monitor HR KPIs and recommend improvement plans.

Talent

Management

Partner with Talent Acquisition teams to ensure timely closure of open positions.

Support onboarding and induction programs for new hires.

Identify high-potential employees and succession planning opportunities. Compliance & Policy Management

Ensure compliance with labor laws, company policies, and internal audit requirements.

Maintain employee documentation and HR records.

Support ISO, compliance, and client audits as required.

Stakeholder

Management

Build strong relationships with Operations, Training, Quality, and Support functions.

Act as a trusted advisor to business leaders on employee and organizational matters.

Drive change management and organizational development initiatives.

Desired Candidate Profile

Qualification

MBA/MSW in Human Resources or related discipline. Experience

5-8 years of HRBP/HR Generalist experience.

Minimum 3 years supporting BPO/ITES/Contact Center operations.

Experience handling employee populations of 500+ employees preferred.

Skills Required

HR Business Partnering

Employee Relations

Attrition Management

Employee Engagement

Performance Management

Stakeholder Management

Conflict Resolution

HR Analytics & Reporting

Labor Law Compliance

Change Management

Advanced Excel & HRMS knowledge Need BPO industry experienced candidates only

📌 Human Resources Business Partner (Hyderabad)
🏢 TP
📍 Hyderabad