Skill required: Language Translation - Customer Service

Designation: Customer Service New Associate

Qualifications: Any Graduation

Years of Experience: 0 to 1 years

Language - Ability: Hindi - Proficient

What would you do
You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust Safety community, provides valuable skills to promote individual and collective well-being.
Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.



It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for
Solid coping, emotional resilience, and stress-management skills
Excellent comprehension, communication skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Previous business process outsourcing, customer service, or content moderation experience is a plus

Roles and Responsibilities:

- . Review, classify and/or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Serve as an advocate for the user community
Participate in process improvement initiatives that improve quality and efficiency of work
Participate in continuous training programs and workgroup discussions for optimal development in the role
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Qualification Any Graduation

📌 Customer Service New Associate (Hyderabad)
🏢 Accenture
📍 Hyderabad