Delivery Manager BFSI (US Customers) | Key Requirements

- Possess close to 15 yrs experience managing teams of 50+ associates.
- Lead end-to-end delivery and operations for BFSI engagements, ensuring SLA adherence, governance excellence, customer satisfaction, and delivery predictability.
- Possess solid technology orientation with the ability to understand and engage in product engineering, digital transformation, cloud, AI, DevOps, and SRE conversations.
- Act as the primary customer-facing leader, building strong relationships with business and technology stakeholders across US-based accounts.
- Drive account growth through mining opportunities, solution discussions, transformation initiatives, and support for new business pursuits.
- Collaborate effectively with customer engineering leadership, product owners, architects, and programme stakeholders.




- Lead delivery governance including financial management, resource planning, risk management, hiring fulfilment, utilisation, and operational reviews.
- Foster a high-performance culture through people leadership, mentoring, succession planning, and capability development.
- Demonstrate a growth mindset, proactive problem-solving ability, and continuous improvement focus through automation and innovation.
- Strong communication, stakeholder management, negotiation, and executive presentation skills.
- Preferred (not mandatory): Leading BFSI engagements for US-based customers, particularly in payments, cards, banking, or financial services domain

📌 Senior Delivery Manager (Pune)
🏢 Tech Mahindra
📍 Pune