About TETR

Five years ago, we started Masters Union; our vision: to redefine the landscape of business education. We posed a simple question: If aspiring doctors learn from seasoned physicians and budding lawyers learn from legal experts, why shouldn't future business leaders learn directly from industry experts

After all, can a lecture on Accounting 101 truly compare to the hands-on experience of analyzing real PnL statements

Today, Masters' Union has an unparalleled curriculum with faculty comprising Industry Leaders and practitioners unlike any other in the country. Our academic council includes CXOs, MDs, Eminent Public Leaders, and even Members of Parliament. In just four years of operations, our flagship PGP in Technology and Business Management has achieved remarkable success, surpassing the placement records of esteemed institutions like IIM Ahmedabad and ISB.

Masters Union is now ranked among the top 2 B-schools in the country based on placement records.

With our growing global recognition, we realized that the hands-on experience of building real businesses, which proved to be highly effective for students in India, could offer immense value to aspiring entrepreneurs worldwide.

Thus, the idea of Tetr was born.

Picture this: a business program that isn't just about textbooks and lecturesit's an adventure that spans 7 different countries, with each semester bringing a new destination and a wealth of experience. Imagine studying at iconic institutions like INSEAD, NUS, SDA Bocconi, and IIT and learning from some of the brightest minds in the business world like Dr.

Edward

Rogers (Former Chief Knowledge Officer, NASA), Mr.

Faverie

Stephane (Executive Group President, Estee Lauder) and Mr. Saud Swar (CBO, American Express, MENA). From launching eCommerce ventures in Dubai to tackling tech startups in Silicon Valley, our students traverse the globe, building businesses and making a tangible impact. At Tetr, the world is your classroom.

If this excites you, and you resonate with our vision, then wed love for you to come and build with us.

About this role

We are looking for a responsible, proactive, and student-focused Hostel Manager to oversee the day-to- day operations and overall experience of students living in TETR College of Business and Masters' Union residences.

The Hostel Manager will be responsible for ensuring that the hostel environment is safe, comfortable, well- maintained, and conducive to student life and learning. The role will involve managing day-to-day hostel operations, ensuring the availability and quality of amenities, coordinating housekeeping and maintenance, addressing student concerns and grievances, managing vendors and service providers, and ensuring that students have a positive residential experience.

The ideal candidate will be highly approachable, organized, responsive, and capable of handling student concerns with maturity and empathy. The candidate should be comfortable managing both routine operations and unexpected situations while maintaining a high standard of service and discipline.

Specifically, this role will involve

- Managing the overall day-to-day operations of the hostel and student residences.
- Ensuring that all hostel facilities and services are functioning smoothly and efficiently.
- Conducting regular checks of common areas, rooms, dining areas, recreational spaces, and other residential facilities.
- Ensuring that students have access to all essential amenities and services.




- Maintaining high standards of cleanliness, hygiene, safety, and overall living conditions.
- Ensuring smooth coordination between students, hostel staff, vendors, and internal teams.
- Maintaining a strong on-ground presence and ensure operational issues are identified and resolved proactively.
- Acting as the primary point of contact for students regarding hostel-related concerns and grievances.
- Listening to student concerns and ensure they are addressed promptly and professionally.
- Managing complaints related to accommodation, amenities, cleanliness, maintenance, food, internet, utilities, and other residential services.
- Establishing a clear process for logging, tracking, escalating, and closing student complaints.
- Ensuring that student grievances are resolved within defined timelines.
- Escalating serious or sensitive issues to the appropriate internal stakeholders.
- Maintaining records of recurring issues and identify opportunities to improve hostel operations.
- Building a culture where students feel comfortable approaching the hostel team with concerns.
- Ensuring all hostel amenities and facilities are available and maintained to expected standards.
- Monitoring essential services such as electricity, water, Wi-Fi, housekeeping, laundry, food services, and other residential requirements.
- Coordinating with maintenance teams to ensure timely resolution of repairs and facility-related issues.
- Conducting regular inspections to identify maintenance requirements proactively.
- Tracking facility-related complaints and ensure timely closure.
- Ensuring common areas and student spaces remain clean, functional, and welcoming.
- Working with relevant teams to continuously improve the quality of hostel amenities.
- Managing and monitoring housekeeping and maintenance services within the hostel.
- Coordinating with internal teams and external service providers for regular and preventive maintenance.
- Ensuring housekeeping standards are consistently maintained across all residential areas.
- Monitoring the quality and performance of housekeeping and maintenance vendors.
- Conducting regular audits and inspections of hostel facilities.
- Ensuring urgent repairs and critical issues are addressed immediately.
- Maintaining preventive maintenance schedules to minimize operational disruptions.
- Coordinating with food and catering service providers, where applicable.
- Ensuring food quality, hygiene, and service standards are maintained.
- Monitoring student feedback regarding food and dining services.
- Addressing food-related concerns and coordinate with vendors for timely resolution.
- Ensuring dining areas are clean, hygienic, and well-managed.
- Supporting the collection of student feedback to improve food and dining experiences.
- Ensuring a safe and secure environment for all students residing in the hostel.
- Coordinating with security teams and ensure appropriate security protocols are followed.
- Monitoring hostel access, visitor management, and entry/exit procedures.
- Ensuring appropriate protocols are in place for emergencies and critical incidents.




- Acting as a key point of contact during student emergencies or urgent situations.
- Ensuring compliance with institutional safety and security policies.
- Escalating serious incidents promptly to senior leadership and relevant internal teams.
- Maintaining appropriate documentation and incident records.
- Building a positive and welcoming residential environment for students.
- Developing solid relationships with students and understand their needs and concerns.
- Organizing or supporting hostel activities, community events, and student engagement initiatives.
- Encouraging a respectful, inclusive, and collaborative residential culture.
- Supporting initiatives that improve student interaction and community building.
- Gathering regular feedback from students to understand their residential experience.
- Identifying opportunities to enhance the overall hostel experience.
- Maintaining accurate records of student room allocations and occupancy.
- Managing student check-ins, check-outs, room changes, and related processes.
- Ensuring hostel rules and policies are clearly communicated to students.
- Maintaining records of complaints, incidents, maintenance requests, and resolutions.
- Preparing regular reports on hostel operations and student concerns.
- Coordinating with Operations, Student Experience, Program, and other internal teams.
- Ensuring smooth communication of important hostel updates and announcements.
- Ensuring students follow hostel policies and residential guidelines.
- Addressing issues related to noise, cleanliness, inappropriate behavior, property damage, or other policy violations.
- Handling sensitive student situations with maturity, fairness, and discretion.
- Working with relevant internal teams to manage disciplinary matters where required.
- Maintaining a balance between enforcing residential standards and creating a positive student environment.
- Acting as the first point of operational response during hostel emergencies.
- Coordinating with security, medical, maintenance, and other relevant teams during emergencies.
- Developing and maintaining emergency response protocols.
- Ensuring students are appropriately informed during critical situations.
- Maintaining incident records and ensure appropriate escalation.
- Participating in emergency preparedness drills and safety reviews.

Ideal candidate will have

- 37 years of experience in hostel management, student accommodation, hospitality, residential operations, facility management, or a related field.
- Experience managing student residences, hostels, hotels, serviced apartments, or similar environments.
- Solid customer service and student-facing experience.
- Excellent interpersonal and communication skills.
- Strong problem-solving and grievance-handling abilities.
- Highly organized and responsive.
- Ability to manage multiple operational issues simultaneously.
- Strong vendor and service provider management skills.
- Ability to remain calm and composed during emergencies or high-pressure situations.
- Strong attention to detail and follow-through.
- Comfortable working in a fast-paced, student-centric environment.
- Willingness to be available outside regular working hours when required for emergencies or critical student situations.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Hostel Manager - India (Gurugram)
🏢 Masters Union
📍 Gurugram