Role & responsibilities

- Provide day-to-day support for end-user devices, including desktops, laptops, and mobile devices, ensuring reliability and performance
- Assist with user account setup, access provisioning, and troubleshooting of hardware, software, and connectivity issues
- Support endpoint configuration, imaging, patching, updates, and Microsoft Copilot deployment on managed devices in line with organizational standards and using Intune AI capabilities (Copilot for Intune, Endpoint Analytics).
- Perform routine maintenance and use endpoint analytics and digital experience monitoring to proactively identify performance issues, improve device health, and enhance the employee experience.
- Contribute to user migrations, system upgrades, and deployment of new technologies including AI-capable devices (Copilot+ PCs, NPU-enabled endpoints) and readiness for generative AI experiences.
- Document support processes, maintain knowledge base articles, and create user guidance materials to improve service delivery.
- Identify and escalate technical issues as needed, working with senior team members to resolve problems effectively.
- Support continuous improvement initiatives by recommending process or system enhancements.
- Ensure compliance with security, privacy, and data protection standards while handling user systems and data.
- Collaborate with cross-functional IT teams to support broader technology initiatives and projects

Preferred candidate profile

Education

Bachelors degree in information technology, Computer Science, Engineering, or a related field required

Relevant technical certifications (e.g., Microsoft, ITIL) preferred

Experience and Skills Required

- 4+ years of experience in IT support, endpoint management, or related technology roles.
- Basic understanding of operating systems (Windows, macOS) and common enterprise software.
- Support AI-powered workplace automation for common IT tasks using virtual agents and AI assistants (e.g., Moveworks, ServiceNow virtual agent, Copilot for Service)



to reduce ticket volume and speed up resolution.
- Partner with security to apply endpoint protection and AI governance controls (DLP, sensitivity labels, acceptable use) on managed devices where Copilot and generative AI are enabled.
- Hands-on familiarity with endpoint and end user management tools, such as: Microsoft Intune, Microsoft Copilot for Intune, CrowdStrike Falcon or SentinelOne, Jamf Pro, Apple Business Manager, Tanium or Ivanti, and exposure to Moveworks for AI-powered support automation.
- Working knowledge of ServiceNow ITSM / Jira Service Management and Microsoft 365 / Teams / Copilot on the endpoint is expected.
- Strong problem-solving skills with the ability to troubleshoot technical issues.
- Effective communication skills and a customer-focused mindset.
- Ability to follow defined processes and work under close supervision as an entry-level individual contributor.
- Solid attention to detail and ability to manage routine operational tasks.

Preferred

- Exposure to enterprise IT environments or service desk operations.
- Experience with directory services, identity management, or access provisioning tools.
- Exposure to Microsoft Copilot deployment, endpoint analytics, and digital experience monitoring on managed devices.
- Familiarity with AI-capable endpoint hardware (Copilot+ PCs) and readiness activities for generative AI experiences.
- Basic understanding of AI governance on endpoints (DLP, sensitivity labels, acceptable use of generative AI).
- Familiarity with IT service management (ITSM) processes and ticketing systems.
- Knowledge of basic cybersecurity principles and endpoint protection tools.
- Experience supporting remote or hybrid workforce environments.
- Ability to contribute to documentation and process improvements

Additional Information

- Language: Fluency in English required.
- Travel: 0-10% primarily local or regional.
- Certifications: ITIL Foundation, Microsoft, or endpoint management certifications preferred (e.g., MD-102 Endpoint Administrator, MS-900, Jamf Certified Associate, CrowdStrike Falcon Administrator)

📌 Endpoint Engineer (Bengaluru)
🏢 Zinnov Management Consulting
📍 Bengaluru